Sebastian Fonseca
New York,NY
Summary
Proven Manager with a track record of enhancing customer satisfaction and team performance at SOL Mexican Cocina. Expert in staff management and CRM, achieving significant business growth through strategic leadership and effective communication. Skilled in developing high-performing teams and managing budgets to optimize financial outcomes.
Overview
7
7
years of professional experience
Work History
Manager
SOL Mexican Cocina
03.2023 - 10.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager
33 Kitchen
04.2021 - 12.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Shift Leader
Harry's Pizza
07.2017 - 09.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Associate Of Political Science -
Florida International University
Miami, FL06.2020
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Management
- Customer Relationship Management (CRM)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
SOL Mexican Cocina
03.2023 - 10.2024
Manager
33 Kitchen
04.2021 - 12.2022
Shift Leader
Harry's Pizza
07.2017 - 09.2020
Associate Of Political Science -
Florida International University
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