Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sebastian Fowler

Somonauk,Illinois

Summary

Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to getting the job done while still being done efficiently and effectively.

Overview

3
3
years of professional experience

Work History

Host

Allegory
04.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Busser

Ivana's Cafe
10.2022 - 02.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.

Shift Lead

Alfie's BBQ & Catering
08.2022 - 02.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Host

Saki - Hibachi - & Sushi
02.2022 - 08.2022
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Completed daily side work and opening and closing duties without fail.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Education

High School Diploma -

Somonauk High School
Somonauk, IL
05-2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • POS software
  • Adaptable to change
  • Team player mentality

Timeline

Host

Allegory
04.2023 - Current

Busser

Ivana's Cafe
10.2022 - 02.2023

Shift Lead

Alfie's BBQ & Catering
08.2022 - 02.2023

Host

Saki - Hibachi - & Sushi
02.2022 - 08.2022

High School Diploma -

Somonauk High School

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Sebastian Fowler