Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sebastian Franco

Homestead,FL

Summary

Self-motivated and dedicated college student with exceptional analytic and writing skills. Seeking an opportunity to apply hard work and discipline, derived from juggling academics while staying attentive to extracurriculars, to a greater cause. Hospitality professional with extensive experience in front-of-house training and team development. Proven track record of implementing effective training programs that bolster staff competence and customer service standards. Known for fostering collaborative team environments and adapting swiftly to dynamic operational needs, with strengths in communication, leadership, and problem-solving.

Overview

5
5
years of professional experience

Work History

Front of House Trainer

Chick-fil-A
10.2024 - Current
  • Developed training materials to enhance front-of-house staff knowledge and performance.
  • Conducted hands-on training sessions for new hires, ensuring operational standards adherence.
  • Streamlined onboarding process, improving new employee integration into service teams.
  • Implemented feedback mechanisms to assess trainee progress and address knowledge gaps.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.

Internship

DataRemote
06.2024 - 08.2024
  • Collaborated with cross-functional teams to streamline workflows and improve operational efficiency.
  • Participated in team meetings, contributing insights that shaped project objectives and timelines.
  • Supported database management by updating records and maintaining data integrity across systems.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Sales

Flea Market (Kitchenware Family Business)
06.2021 - 08.2022
    • Assisted in the setup of necessary equipment prior to opening to the public.
    • Responsible for all English-speaking customers as well as translations from English to Spanish.
    • Aided all customers with any inquiries regarding pricing and finalized negotiations.
    • Managed all cash sales for the day.

Assembling

Wild Harvest
01.2021 - 07.2021
    • In charge of labeling and sorting various labels for boxes of the given product.
    • Assembled hundreds of boxes consecutively 5 times a week.
    • Achieved a high level of accuracy in assembling components, ensuring product consistency and customer satisfaction.

Education

High School Diploma -

TERRA Environmental Research Institute
Miami, FL
05-2025

Skills

  • Effective time management
  • Effective communication
  • Team leadership
  • Flexible problem-solving
  • Innovative thinking
  • Proficient in collaborative efforts
  • Client relationship management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front of House Trainer

Chick-fil-A
10.2024 - Current

Internship

DataRemote
06.2024 - 08.2024

Sales

Flea Market (Kitchenware Family Business)
06.2021 - 08.2022

Assembling

Wild Harvest
01.2021 - 07.2021

High School Diploma -

TERRA Environmental Research Institute

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