Sebastian Galvez
Lancaster,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level retail or food service positions. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Guest Advocate
Target
08.2021 - 07.2023
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Stocked, tagged and displayed merchandise as required.
Cashier
BurgerIM NoHo
03.2020 - 06.2020
- Cleaned and maintained kitchen equipment regularly.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Host
Black Cow Cafe
06.2019 - 01.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associates Degree For Transfer - Mathematics
Los Angeles Valley College
Valley Glen, CA01.2025
High School Diploma -
Verdugo Hills High School
Tujunga, CA06.2020
Skills
- Item Pickup and Delivery
- Compliance Requirements
- Organize Food Service
- Payment Processing
- Product Sales
- Station Preparation
- Guest Satisfaction
- Running Guest Errands
- Resolving Disputes
- Rewards Tracking
- Telephone Reception
Fitness
Through fitness, I cultivate self-motivation, time management, and resilience, all of which contribute to my overall well-being and positively impact my performance in various aspects of life, including work.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't let the fear of losing be greater than the excitement of winning.
Robert Kiyosaki
Timeline
Guest Advocate
Target
08.2021 - 07.2023
Cashier
BurgerIM NoHo
03.2020 - 06.2020
Host
Black Cow Cafe
06.2019 - 01.2020
Associates Degree For Transfer - Mathematics
Los Angeles Valley College
High School Diploma -
Verdugo Hills High School
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