Sebastian Garay-Ortega
Greeter/Intake Specialist
Bristol,CT
Summary
Dynamic and results-oriented professional with a proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Dunkin' Brands. Skilled in effective problem-solving and teamwork, fluent in English & Spanish, and adept at maintaining professionalism under pressure.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Greeter/Intake Specialist
Human Resources Agency New Britain
Bristol , CT
01.2025 - Current
- Maintained clean, organized environments for presentable front-of-house areas.
- Assisted in managing queues effectively, minimizing wait times for customers.
- Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
Customer Service Cashier
Dunkin' Brands
Plainville , CT
07.2021 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Streamlined the coffee making process, resulting in reduced wait times for customers.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality coffee beverages.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Streamlined sandwich assembly process for increased efficiency and improved service times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and building rapport with patrons.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
Sports Reporter
University of Connecticut Television (UCTV)
Storrs, Connecticut
10.2019 - 11.2021
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Enhanced audience engagement by incorporating multimedia elements and social media platforms in sports reporting.
- Managed multiple deadlines simultaneously without sacrificing quality or accuracy in reporting efforts.
- Utilized storytelling skills to provide vivid descriptions of live events, creating an immersive experience for readers who could not attend games themselves.
- Analyzed game statistics to offer insightful commentary on team performance during post-game analysis segments.
- Maintained a professional tone while presenting controversial or sensitive issues related to sports figures or organizations.
Staff Writer
The Daily Campus
Storrs , CT
09.2019 - 11.2021
- Edited stories for accuracy and clarity.
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
- Utilized social media to promote stories and build audience.
- Stayed up-to-date with current events and trends to stay ahead of competition.
- Researched and analyzed newsworthy events, trends and issues.
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Coordinated with photographers, videographers and graphic designers to supplement stories with multimedia content.
Customer Service Cashier
McDonald's Restaurant
Southington, CT
04.2019 - 08.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Collaborated with team members to maintain smooth operations during peak hours.
- Worked with floor team and managers to meet wide range of customer needs.
Education
No Degree - Medical Terminology
BristolWORKS!
Bristol, CT 05.2001 -
No Degree - Pharmacy Technician
Naugatuck Valley Community College
Waterbury, CT 05.2001 -
High School Diploma -
Bristol Central High School
Bristol, CT 05.2001 -
Skills
Effective problem solving
Patience and composure
Strong work ethic
Reliability and punctuality
Guest relations
Team player mentality
Professional appearance
Body language awareness
Memory retention
English & Spanish fluency
Able to stand for 12 hours
Reliability and punctuality
Accomplishments
- I served as a temporary assistant manager at Dunkin' Brands from September 2023 to December 2023 (the acting assistant manager was on maternity leave). I supervised a team of around seven to eight staff members.
- During my time at Dunkin' Brands, I played a key role in ensuring quick and efficient service for our customers, particularly in the drive-thru, where speed and accuracy are critical. My ability to stay calm under pressure and prioritize tasks contributed to our store's success, ultimately leading to us being awarded the trophy for the 'Fastest Drive-Thru' in the area. This achievement was a testament to our collective dedication to delivering exceptional customer service and creating a positive experience for every guest
- I am proud to share that I was honored with the outstanding student award in my medical terminology course. This achievement reflects my dedication to mastering the complex language of healthcare, my commitment to academic excellence, and my ability to apply this knowledge effectively.
- I successfully completed the pharmacy technician workforce development program at Naugatuck Valley Community College, a comprehensive training initiative designed to equip students with the essential skills and knowledge required for a career in pharmacy.
Timeline
Greeter/Intake Specialist
Human Resources Agency New Britain
01.2025 - Current
Customer Service Cashier
Dunkin' Brands
07.2021 - 06.2024
Sports Reporter
University of Connecticut Television (UCTV)
10.2019 - 11.2021
Staff Writer
The Daily Campus
09.2019 - 11.2021
Customer Service Cashier
McDonald's Restaurant
04.2019 - 08.2019
No Degree - Medical Terminology
BristolWORKS!
05.2001 -
No Degree - Pharmacy Technician
Naugatuck Valley Community College
05.2001 -
High School Diploma -
Bristol Central High School
05.2001 -
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