Sebastian Gonzales
Humble,TX
Summary
Hardworking and reliable Sam Houston State University Alumnus with strong ability in client service and due diligence. Offering time, commitment, and dedication. Highly organized, proactive and punctual with client-oriented mentality.
Overview
5
5
years of professional experience
Work History
Retirement Services Specialist
First Financial Group of America
08.2020 - Current
- Oversaw all 403(b)/457 transactions ensuring all schools and participants were incompliance with the IRS code.
- Provided excellent service and attention to customers and schools when face-to-face or through phone conversations.
- Improved operations by working with team members, schools and customers to find workable solutions.
- Demonstrated self-reliance by cleaning up 2 months worth of backlog and exceeding workflow needs.
- Improved customer satisfaction by finding creative solutions to problems.
Document Scanner
First Financial Group Of America
01.2019 - 08.2020
- Prepared files for scanning by removing any physical barriers such as clips and preparing destination locations.
- Demonstrated efficiency by successfully cleaning up over 6 months worth of backlog.
- Prepared, scanned and quality-checked documents and images converted into electronic and digital format in high-volume environment.
- Located key data on scanned documents and keyed alphanumeric data into appropriate databases as part of data capture services.
- Organized scanned documents on various local, network and cloud storage devices virtually eliminating physical storage needs and improving information security.
Education
Bachelor of Arts - Computer Animation
Sam Houston State University
Huntsville, TX12.2018
Skills
- Adobe Products
- Microsoft Office Products
- Storage Systems and Management
- Problem Solving
- Adaptability
- Communication
- Overall Patience and Friendliness
- Willingness to learn
Timeline
Retirement Services Specialist
First Financial Group of America
08.2020 - Current
Document Scanner
First Financial Group Of America
01.2019 - 08.2020
Bachelor of Arts - Computer Animation
Sam Houston State University
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