Sebastian Gonzales
Kansas City,MO
Summary
Proactive Manager with extensive experience in employee motivation and maintaining professional environments. Known for enhancing customer satisfaction through effective conflict resolution and communication, implementing health and safety protocols, and fostering teamwork. Skilled in sales management, marketing, and cross-functional collaboration, consistently delivering quality results and improving performance.
Overview
17
17
years of professional experience
Work History
Manager
7th Heaven
03.2021 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Kitchen Lead
Green Room Burgers & Beer
03.2015 - 01.2021
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
Specialist
JOANN Fabrics and Crafts
01.2008 - 06.2015
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
High School Diploma -
Oak Park High School
Kansas City, MO01-2007
Skills
- Verbal and written communication
- Sales management
- Marketing
- Conflict Resolution
- Adaptability
Timeline
Manager
7th Heaven
03.2021 - 11.2024
Kitchen Lead
Green Room Burgers & Beer
03.2015 - 01.2021
Specialist
JOANN Fabrics and Crafts
01.2008 - 06.2015
High School Diploma -
Oak Park High School
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