Sebastian Gonzalez
Pasadena,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service Representative
Partners Federal Credit Union
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Responded to customer calls and emails to answer questions about products and services.
- Trained new personnel regarding company operations, policies and services.
Virtual Sales Advocate
Pasadena Service Federal Credit Union
01.2021 - 10.2021
- Developed and implemented sales strategies to increase profits.
- Collaborated with cross-functional teams to identify and address customer needs.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Opened all new accounts, creating relationship and new/existing members first point of contact
Member Service Advisor - Teller
Pasadena Service Federal Credit Union
08.2018 - 01.2021
- Processed standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safety deposit box payments, cashing checks, balancing cash drawer, handling night deposits, correcting discrepancies..
- Established personal/profesional connection with members to cross sell products such as loan, checking/savings accounts, credit cards and many other products.
Education
Bachlors - Business Law
California State University Northridge
Chatsworth, CA06.2025
High School Diploma -
John Muir High School
Pasadena, CA06.2019
Skills
- Mobile Banking
- Teller Transactions
- Service Recommendations
- Loan Application Processing
- Customer Standards Compliance
- Customer Support
- Member Relations
- Microsoft Office
- Operational Efficiency
- Banking Operations Support
- Bank Secrecy Act
- Phone Inquiries
- Complex Product Knowledge
- Sales and Upselling
- USA Patriot Act
Certification
- Public Notary
- NMLS
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Member Service Representative
Partners Federal Credit Union
10.2021 - Current
Virtual Sales Advocate
Pasadena Service Federal Credit Union
01.2021 - 10.2021
Member Service Advisor - Teller
Pasadena Service Federal Credit Union
08.2018 - 01.2021
Bachlors - Business Law
California State University Northridge
High School Diploma -
John Muir High School
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