Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Sebastian Gonzalez

Elizabeth

Summary

Dynamic professional with a proven track record in customer service and emergency response, honed at Pop A Lock and other leading companies. Skilled in commercial driving and problem-solving, consistently enhancing online sales and customer satisfaction. Excels in adaptability, ensuring on-time delivery and effective issue resolution.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Truck Driver

Puleri Logistics
Avenel
06.2024 - 02.2025
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Loaded and unloaded cargo using forklifts or other material handling equipment.

Emergency Roadside Assistant

Pop A Lock
Bloomingdale
01.2023 - 06.2024
  • Responded to emergency calls in a timely manner and provided appropriate solutions for the customer's needs.
  • Assisted customers with jump starts, tire changes, lockouts, fuel delivery, and other roadside assistance services.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.

Ecommerce Manager

Bongsus
Elizabeth
02.2021 - 12.2023
  • Established relationships with third-party vendors for sourcing products or services needed by customers.
  • Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
  • Developed a comprehensive e-commerce strategy to increase online sales.

Tire Technician

Sams club
Linden
07.2016 - 02.2020
  • Changed and rotated tires for customers to provide safety and maximize customer service rankings.
  • Inspected and organized tire inventories while performing routine stock assessments.
  • Delivered customer service by answering questions and explaining tire installation process.

Education

Associate of Arts - Business Administration

Union County College
Cranford, NJ
06-2019

Skills

  • Customer service
  • Emergency response
  • Shipping and packaging
  • Problem-solving capacity
  • Load security
  • Commercial driving
  • Adaptability and resilience

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Dot Medical Certificate

Timeline

Truck Driver

Puleri Logistics
06.2024 - 02.2025

Emergency Roadside Assistant

Pop A Lock
01.2023 - 06.2024

Ecommerce Manager

Bongsus
02.2021 - 12.2023

Tire Technician

Sams club
07.2016 - 02.2020

Associate of Arts - Business Administration

Union County College

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Sebastian Gonzalez