Sebastian Goold

• Delivering exceptional customer service, enhancing satisfaction and fostering repeat business.
• Optimizes inventory management, ensuring accurate counts, timely restocking, and minimal stockouts.
• Utilizes ACE Retail POS and Shopify systems to streamline sales and train new personnel.
• Coordinates tasks and communication via Nextiva and RingCentral, ensuring smooth operations and successful promotional events.
• Multitasking effectively during peak periods, maintaining productivity and organization.
• Participates in training sessions to stay informed on products and policies, ensuring top-notch service.
• Collaborates on promotional events, boosting sales and customer engagement.
• Maintains a clean and organized store, ensuring a safe shopping environment.

• Manages bookkeeping operations to ensure accurate and timely financial records, supporting overall financial integrity.
• Executes a broad range of administrative tasks, including precise data entry, maintaining organized filing systems, and managing document routing, ensuring seamless business operations.
• Conducts thorough research to support informed decision-making and contribute to strategic initiatives.
• Identifies and implement process improvements that enhance efficiency and drive positive change in the workplace.
• Handles multiple projects simultaneously, ensuring timely completion, high-quality results, and maintaining strict confidentiality with sensitive information.

• Managed food inventory and plan menus and specials, ensuring optimal stock levels and a well-curated dining experience.
• Oversaw kitchen staff, including training, task delegation, and fostering a collaborative team environment.
• Lead event management, coordinating logistics for special events to ensure smooth execution and guest satisfaction.
• Utilized Square POS to process transactions, manage sales data, and enhance operational efficiency.
• Maintained a clean and safe work environment, adhering to health department regulations.
• Collaborated with front-of-house staff to ensure seamless communication and optimize the guest experience.

• Managed food inventory and planned menus and specials, collaborating with the executive chef to create unique daily specials that consistently sold out.
• Oversaw kitchen staff, including conducting training, managing line cook duties, and fostering a high-performing team environment.
• Coordinated catering and event management, ensuring timely service, guest satisfaction, and seamless execution of events.
• Adhered to company safety, security policies, and procedures, maintaining a safe and compliant work environment.
• Provided exceptional customer service by accommodating special requests and dietary restrictions, delivering creative solutions that delighted guests.

• Managed line cook duties, including food preparation, register cash close out, and overseeing store opening and closing procedures.
• Operated and maintained kitchen equipment, ensuring safety and preventing malfunctions.
• Utilized Toast POS for transactions and efficiently managed staff breaks.
• Set up and prepared cooking supplies and workstations, optimizing productivity during opening and closing shifts.
• Expedited service during peak hours, coordinating with fellow line cooks to ensure timely dish completion.
• Adapted quickly to new recipes and techniques, showcasing versatility and a willingness to learn.