Sebastian Graves
Wasilla,AK
Summary
Dynamic finance and customer service professional with a proven track record at Kendall Automotive Group, enhancing customer satisfaction and streamlining operations. Skilled in credit analysis and relationship building, I excel in creating profitable environments and coaching teams towards excellence. Achieved significant improvements in financial procedures and customer service standards.
Overview
12
12
years of professional experience
Work History
Finance Manager
Kendall Automotive Group
04.2019 - 11.2024
- Send out car deals to lenders to provide the most profitable set up for the dealership.
- Go over all product options and sell them to the customer.
- Create a environment that the customer wants to come back to and refer family and friends to the dealership.
- Clean all deals to ensure all paperwork is in the packet and all documents have been signed.
- Follow up with customer to get all stipulations needed for the deal to fund have been received.
- Send out all documents to the lenders to ensure a timely funding process.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Created organizational structures to improve accounting and finance functions.
Customer Service Representative Team Lead
Tracker Marine Boat Center
06.2014 - 11.2018
- Oversee the parts department by maintaining a full parts department.
- Order all parts needed for the dealership.
- Set up appointments for customer to pick up and take delivery of their newly purchased boats and motors.
- Open and close repair orders for the service team and make sure all items such as hours and parts are correct on the ticket.
- Follow up with customers after their purchase to make sure everything is to their satisfaction.
- Do quarterly inventory scans to insure the parts department is not missing parts.
Front End Lead Supervisor
Alaska Club
05.2013 - 08.2015
- Provide exceptional customer service to all members of the gym.
- Upsell the different membership options.
- Maintain a clean environment for the members.
- Ensure schedulers were done.
- Open and close the gym.
Education
High School Diploma -
University of Alaska Anchorage
Skills
- Customer satisfaction
- Continuous improvement
- Verbal and written communication
- Credit analysis
- Customer relationship development
- Coaching and training
- Staff training
- Revenue recognition
- Insurance products
- Workflow coordination
- Electronic contracting
- Deal structuring
- Financial audits
- Sales process development
- Lending practices
- Lender relationships
- Relationship building
- Customer service
- Goal setting
- Sales professional
Timeline
Finance Manager
Kendall Automotive Group
04.2019 - 11.2024
Customer Service Representative Team Lead
Tracker Marine Boat Center
06.2014 - 11.2018
Front End Lead Supervisor
Alaska Club
05.2013 - 08.2015
High School Diploma -
University of Alaska Anchorage
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