Sebastian Herrera

Strong Knowledge and understanding of the automotive mechanics and repair process through the understanding of the auto insurance industry and claims process. Excellent communication and customer service skills, with a focus on empathy and active listening. Strong analytical and problem-solving abilities, with attention to detail and accuracy. Proficiency in computer software and tools, including Microsoft Office and claims management systems. Familiarity with state insurance regulations and compliance requirements. Ability to work independently and as part of a team, while maintaining a positive attitude and professional demeanor.

Created an effortless customer experience by providing excellent communication skills through verbal and written channels. Showcase a thorough knowledge of Home Depot products, orders, and services through the E-Commerce platform. Ability to work in a fast-paced environment and handle customer inquiries with proficiency in chat software and other communication tools.

Provide adequate and safe service to riders of the autonomous vehicle by quickly exercising a high degree of good judgment and independence. In-depth knowledge of vehicle technology and troubleshooting to provide accurate and effective assistance to riders. Ability to multitask and handle a high volume of rider inquiries while maintaining attention to detail. Aiding the driverless fleet of vehicles as they navigate through the city environments.

Provide support to lead engineers write up bugs and detailed scenarios that created a dangerous environment. Provided first-rate customer support to rider complaints and had a 100% resolution rate.

Answered inquiries by clarifying information provided by the customer to find solutions, sell additional services, and promote the company brand. Enhanced organization reputation by displaying ownership for customer complaints. Recognized bells of churn and created proper resolutions to maintain customer retention and build loyalty. Developed the skills to deescalate supervisor calls by showing empathy, understanding, and solution based critical thinking

As a new hire transition lead coach, I oversaw five ten-week training program that targeted the development and training of 15 to 20 newly hired employees. Promoted strong training methods that targeted the development of metrics and company procedures such as three-day repeat calls, customer satisfaction scores, and total customer retention rate. Performed 1 on 1’s to review behaviors, provide feedback, and game-plan the career advancement of new employees. Used EMS coding system to hold meetings, debriefs, and pre-shift huddles to stay in accordance with Verizon schedule adherence and call center needs.

Used technical data to diagnose and solve maintenance problems on aircraft systems. Disassembled, repaired, and replaced components in the aircraft's body or engine. Maintained records of repair work, parts replacement, and routine maintenance. Performed ground checks and assisted functional check pilots with in-flight functional check procedures. For 18 months led the night shift Powerplant shop providing accurate maintenance scheduling, training, and development, and providing leadership and mentoring to all junior sailors in the shop. Provided on-the-spot training to junior sailors on day-to-day tasks that correlate to the military uniform code of conduct. Responsible for the performance of scheduled and unscheduled maintenance, repairs, and troubleshooting of F-414-GE-400 engines, APU, and fuel systems. Over 500 hours dedicated to aircraft corrosion prevention and treatment including washing the interior and exterior of the jet. Performed pre/post flight inspections, fueling, aircraft servicing, and aircraft pilot maneuvering aircraft by using hand and light signals.