Sebastian Hill
Portland,OR
Summary
Experienced in organizing and providing technical project management. Dedicated to maintaining a reputation built on quality, service, and collaboration. Proven track record of successfully overseeing complex projects from initiation to completion. Possesses a strong ability to coordinate cross-functional teams and ensure efficient project execution. Known for meticulous attention to detail and exceptional problem-solving skills. Consistently delivers results that exceed expectations.
Overview
9
9
years of professional experience
Work History
Fiber Optic Coordinator
Fiber Sensys
01.2022 - Current
- Prioritizing workload based on due dates and customer requirements
- Tracking project status and accomplishments including the close out of completed jobs
- Accountable for the overall project management for work orders provided by various customers
- Receive and acknowledge work requests from customers
- Coordinating and scheduling work to ensure personnel are efficiently employed
- Known for meticulous attention to detail and have worked in both the apprentice and mentor roles, which has helped develop good communication skills when training new employees and explaining issues to non-technical staff
- Proficient with Visio, MS Outlook, PowerPoint, Excel, and Word
- Strong interpersonal and communication skills
Technical Advisor
The Cellular Connection
01.2018 - 01.2021
- Provide front-end customer training on all products and services
- Offer excellent customer service by actively listening to customer needs and providing appropriate training
- Responsible for technical knowledge on all services, telecom, and mobile devices
- Troubleshoot and diagnose customer issues
- Consult with customers to determine their known and unknown needs and educate them on various solutions
- Conduct solution-oriented customer presentations
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 15%.
Customer Trainer & Support
Dealership Performance CRM (DP360)
01.2017 - 12.2017
- Responsible for providing customer facing technical training and support related to DP360 CRM software
- Conduct existing training programs
- Respond to customer queries via phone or email
- Create training videos for end users
- Install, modify and repair computer software
- Maintain daily performance of computer and network systems
- Walk customer through problem-solving process
- Run diagnostic programs to resolve problems
- Resolve technical problems with LAN, WAN, network, and other systems
- Install computer peripherals for end users
- Run reports to determine malfunction that continue to occur and analyze data
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Built and maintained professional relationships with vendors and suppliers.
Customer Service Representative
Domino’s
01.2016 - 12.2017
- Efficient restaurant Team Member with strong interpersonal skills and time management skills
- Train new team members on restaurant protocols and mentor closely to improve performance
- Answer staff questions and customer service requests
- Stocked front and back of house
- Take customer orders in-person and by phone and processed cash, credit, and check payments
- Prepared to-order pizzas, pasta, and dessert items
- Kept the restaurant neat and clean
Education
No Degree - Business
Portland Community College
Portland, ORSkills
- MS Office Suite
- Infrastructure
- Telecom
- JAVA
- HTML
- Data Entry
- Work Planning and Prioritization
- Customer Service
- Project Coordination
- Problem-solving aptitude
- Adaptability and Flexibility
- Cross-Functional Collaboration
Volunteer Experience
- CASA (Court Appointed Special Advocate), champion for children in the DHS system
- Rustic Pathways, Costa Rica, Built school facilities
- Rustic Pathways, Australia, Children’s hospital volunteer
- Rustic Pathways, Fiji, Built school facilities
Personal Qualities
- Hard working
- Team player
- Excellent communication
- Intuitive people skills
- Organized
- Skillful presentation
- Engaging and outgoing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Fiber Optic Coordinator
Fiber Sensys
01.2022 - Current
Technical Advisor
The Cellular Connection
01.2018 - 01.2021
Customer Trainer & Support
Dealership Performance CRM (DP360)
01.2017 - 12.2017
Customer Service Representative
Domino’s
01.2016 - 12.2017
No Degree - Business
Portland Community College
Similar Profiles
Gowtham KumbhaGowtham Kumbha
Information Technology Cloud Support Engineer at Sensys Gatso GroupInformation Technology Cloud Support Engineer at Sensys Gatso Group
Omkar YadavOmkar Yadav
Sr. Technical Support Executive at Sensys Technologies Pvt LtdSr. Technical Support Executive at Sensys Technologies Pvt Ltd
Dyani TorresDyani Torres
Traffic Violations Processing Representative at Sensys GatsoTraffic Violations Processing Representative at Sensys Gatso