Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Sebastian Hopkins

Fayetteville,NC

Summary

Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.

Overview

19
19
years of professional experience

Work History

Clerical Assistant

King Signs
Fayetteville, NC
12.2023 - 02.2025
  • Assisted with preparing and editing company correspondence and presentations.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Performed data entry tasks with accuracy and speed.
  • Ordered office supplies and managed inventory to ensure a well-stocked office.
  • Answered telephones, directed calls, and took messages.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Scanned documents into digital format for storage purposes.
  • Computed, recorded and proofread data or reports.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Copied, sorted and filed records of office activities and business transactions.
  • Inventoried and ordered materials, supplies and services.
  • Managed incoming and outgoing mail correspondence.

Convenience Store Clerk

Exxon Gas Station
Fayetteville, NC
01.2023 - 12.2023
  • Greeted customers and answered questions about products or services.
  • Organized back-room storage areas to maximize space utilization.
  • Stocked shelves with merchandise according to store layout guidelines.
  • Provided excellent customer service, addressing inquiries and resolving complaints.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.

Live Communication Specialist

10 Federal
Raleigh, NC
02.2020 - 12.2022
  • Utilized digital and computer software to upload, post or edit online content.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Supported sales team members to drive growth and development.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Logistics Specialist

US Navy
Norfolk, VA
10.2005 - 08.2015
  • Utilized software programs to track shipments from origin to destination.
  • Redesigned movement of goods to minimize costs and maximize value.
  • Ensured that all shipments met international regulations for customs clearance.
  • Improved lines of communication between company and customers.
  • Developed and maintained relationships with vendors to ensure timely delivery of materials.
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Organized and managed the inventory of all incoming and outgoing shipments.
  • Utilized logistics software to optimize supply chain processes and improve efficiency.
  • Scheduled shipments to customer warehouses via in-house tracking system.
  • Analyzed logistics performance data to identify trends and areas for improvement.
  • Provided support in developing new processes for improving operational efficiencies.
  • Worked with team members to improve process integration and flow.

Education

High School Diploma -

Douglas Byrd High School
Fayetteville, NC
05-2003

Skills

  • Data entry
  • Microsoft Office
  • Inventory management
  • Document management
  • Customer service
  • Communication skills
  • Filing systems
  • Office organization
  • Time management
  • Attention to detail
  • Problem solving
  • Team collaboration
  • Adaptable learning
  • Scheduling and calendar management
  • Spreadsheet creation
  • Phone reception
  • Document control
  • Scheduling appointments
  • Email management
  • Policy enforcement
  • File organization
  • Copying documents
  • Information protection
  • Calendar management
  • Maintaining records
  • Workload management
  • Office supply management
  • File management
  • Call handling
  • Data analysis

Languages

English
Native/ Bilingual

Accomplishments

  • Honorable Discharge from US Navy

References

Jamin Brooks - Manager King Signs
Jamin@kingsignsnc.com
(910) 424-0940

Natasha Brown - Senior Media Production Specialist, FTCC brownn@faytechcc.edu
(910) 678-1097

Kelly Fisher - Content Marketing Specialist
kellyfisher411@gmail.com
(919) 971-6868

Timeline

Clerical Assistant

King Signs
12.2023 - 02.2025

Convenience Store Clerk

Exxon Gas Station
01.2023 - 12.2023

Live Communication Specialist

10 Federal
02.2020 - 12.2022

Logistics Specialist

US Navy
10.2005 - 08.2015

High School Diploma -

Douglas Byrd High School

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