Sebastian Huertas
Rochester,NY
Summary
Dynamic professional with a proven track record at Dunkin' Donuts Franchising, enhancing customer satisfaction through exceptional service and complex issue resolution. Excelled in relationship building and sales expertise, consistently achieving sales targets. Skilled in customer engagement and strategy development, demonstrating leadership qualities and a flexible approach to meet business needs.
Overview
1
1
Certification
Work History
Associate
Dunkin' Donuts Franchising
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Sales Associate
Foot Locker
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cashier
Walmart
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma And Certificate Of Biliteracy -
Eugenio Maria De Hostos Charter School
Rochester, NY06.2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Work Planning and Prioritization
- Client engagement
- Product knowledge
- Issue resolution
- Performance improvement
- Product merchandising
- Strategy development
- Sales techniques
- Sales expertise
- Point of sale operation
- Problem-solving
Certification
Certificate of Biliteracy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Associate
Dunkin' Donuts Franchising
Sales Associate
Foot Locker
Cashier
Walmart
High School Diploma And Certificate Of Biliteracy -
Eugenio Maria De Hostos Charter School
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