Sebastian Leandro Zaragoza
Las Vegas,United States
Summary
Dedicated hospitality professional with extensive experience in food service and customer relations. Proven track record of delivering exceptional dining experiences through efficient service and strong communication skills. Highly adaptable in fast-paced environments, consistently exceeding customer expectations and maintaining high standards of cleanliness and organization. Skilled in menu knowledge, food presentation, and fostering positive guest interactions to enhance overall satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Food Runner
Fontainebleau Resorts & Casino Chyna Club
Las Vegas, Nevada
11.2023 - 12.2024
- Confirmed accurate food arrangement by seat number and ensured presentation readiness of all items.
- Delivered food orders promptly to guests across multiple dining venues to enhance service efficiency.
- Restocked supplies and maintained service areas, assisting servers to optimize workflow.
- Cleaned and sanitized work areas, including countertops, floors, and equipment throughout shift.
- Performed daily pre-shift side work duties such as polishing silverware and restocking supplies.
- Communicated with kitchen staff to guarantee timely preparation of orders for guests.
- Monitored dining area for guest needs and responded swiftly to requests.
Food Server
Resorts World Hotel & Casino
Las Vegas, Nevada
01.2021 - 11.2023
- Greeted guests, explained menu specials, cocktails, and wine selections.
- Input orders into computer system for accuracy and efficiency.
- Delivered cocktails, wine, and food promptly to ensure guest satisfaction.
- Collaborated with kitchen staff to uphold food quality and presentation standards.
- Addressed special requests and allergies by communicating effectively with kitchen team.
- Managed table bussing to maintain cleanliness and readiness for new guests.
- Expressed gratitude to guests upon departure, encouraging future visits.
- Ensured customer satisfaction through attentive service during dining experiences.
- (702)-676-7000
Food Server
Circa Resorts & Casino 8 East
Las Vegas, Nevada
01.2018 - 12.2020
- Greeted guests and explained menu specials, cocktails, and wine selections.
- Managed food orders efficiently to ensure timely delivery to guests.
- Delivered exceptional customer service to enhance guest dining experiences.
- Input orders into the computer system for accurate processing.
- Delivered cocktails and wine promptly to enhance dining experience.
- Served food efficiently while ensuring guest satisfaction throughout meal.
- Bussed tables to maintain cleanliness and readiness for new guests.
- Expressed gratitude to guests, inviting them to return for future visits.
- (702)-247-2258
Food Server
Lomardis Italiano planet hollywood Resorts & hotel
Las Vegas, NV
05.2011 - 03.2018
- Greeted guests, explained menu specials, cocktails, and wine selections.
- Handled guest inquiries and resolved any dining-related issues promptly.
- Input orders into computer system for accurate processing.
- Delivered cocktails and wine to enhance dining experience.
- Served food promptly to maintain guest satisfaction.
- Assisted with bussing tables to ensure cleanliness.
- Followed up with guests to confirm satisfaction with meals.
- Expressed gratitude to guests and encouraged return visits.
- Delivered exceptional customer service to enhance guest dining experiences.
- Managed food orders efficiently to ensure timely delivery to guests.
Food Server
Fire Rock-Steak house
Las Vegas, nv
03.2016 - 02.2018
- Greeted guests and explained menu specials, cocktails, and wine options.
- Input orders into computer for accuracy.
- Delivered cocktails and wine promptly to enhance dining experience.
- Served food efficiently while ensuring guest satisfaction.
- Cleared and reset tables to maintain cleanliness and readiness.
- Addressed customer concerns to ensure satisfaction throughout dining.
- Expressed gratitude to guests upon departure and welcomed them back.
Food Server
M Resort & Casino
Las Vegas
02.2009 - 04.2011
- Greeted guests and explained menu specials, cocktails, and wine selections.
- Entered orders into computer for precise processing.
- Delivered cocktails and wine promptly to enhance guest experience.
- Managed food delivery to ensure timely service and quality satisfaction.
- Verified guest satisfaction with meals while suggesting additional items.
- Assisted team members with side tasks, including restocking supplies.
- Coordinated with kitchen staff and bussers for seamless service execution.
- Thanked guests upon departure to encourage return visits.
- (702)-797-1000
Food Server
Suncoast Hotel and Casino Primo's steak House
Las Vegas, Nevada
03.2003 - 01.2009
- Delivered exceptional customer service, enhancing guest dining experiences.
- Managed food orders to ensure timely delivery.
- Collaborated with kitchen staff to uphold food quality and presentation standards.
- Maintained organized and clean dining areas throughout shifts.
- Resolved guest inquiries and dining-related issues promptly.
- Assisted guests with menu selections and provided detailed descriptions of dishes.
- Anticipated guest needs, responded to requests promptly, and followed up to ensure satisfaction.
- (702)-636-7111
Food Server
Hotel & Casino All American Bar & Grill
Las Vegas, Nevada
11.1997 - 01.2003
- Delivered exceptional customer service to elevate guest dining experiences.
- Managed food orders efficiently, ensuring timely delivery to guests.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted guests with menu selections, providing detailed descriptions of dishes.
- Collaborated with kitchen staff to uphold food quality and presentation standards.
- Trained new servers on restaurant protocols and customer service best practices.
- Processed payments accurately using point-of-sale systems for transactions.
- Greeted guests warmly, creating a welcoming atmosphere.
- (702)-777-7777
Education
High School Diploma - GED
Valley high
Las Vegas, United States01.1996
Skills
- Communication skills
- Fine dining expertise
- Cash handling proficiency
- Hospitality experience
- Culinary knowledge
- Guest services management
- Customer service excellence
- Order management systems
- Menu expertise
- Point-of-sale operation
- Food safety compliance
- Time management skills
- Team collaboration strategies
- Conflict resolution techniques
- Attention to detail
- Active listening abilities
- Problem-solving skills
- Task prioritization strategies
- Wine pairing expertise
- Relationship building skills
- Adaptability under pressure
Certification
- Food Handler Certification
- Tam Card
- Sheriff Card
Languages
Native, Native
Timeline
Food Runner
Fontainebleau Resorts & Casino Chyna Club
11.2023 - 12.2024
Food Server
Resorts World Hotel & Casino
01.2021 - 11.2023
Food Server
Circa Resorts & Casino 8 East
01.2018 - 12.2020
Food Server
Fire Rock-Steak house
03.2016 - 02.2018
Food Server
Lomardis Italiano planet hollywood Resorts & hotel
05.2011 - 03.2018
Food Server
M Resort & Casino
02.2009 - 04.2011
Food Server
Suncoast Hotel and Casino Primo's steak House
03.2003 - 01.2009
Food Server
Hotel & Casino All American Bar & Grill
11.1997 - 01.2003
High School Diploma - GED
Valley high