Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
Hyatt Regency Bellevue, Grand Hyatt Seattle
06.2023 - Current
Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Collaborating with local business to stay updated with future events
Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Lead Sales
Mashimarho
11.2022 - 05.2023
Communicated with potential customers through various platforms to assess their needs and sell them the best product
Used Shopify for inventory, to create invoices for customers and wholesale accounts
Coordinated with customers and technicians to schedule maintenance/installations
Continuously expanded personal knowledge of industry trends and technologies to maintain expert-level understanding in my role as Lead Sales.
Customer Advisor
Shift Operations LLC
02.2020 - 08.2022
Traveled to other markets to help train new employees
Established performance and service goals and held associates accountable for individual performance.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Education
Diploma -
Oakland Technical High School
Oakland, CA
06.2018
Skills
Customer service
Highly adaptable
Strong work ethic
Effective problem solving
Teamwork and collaboration
Problem-solving skills
Accomplishments
When working for Shift, I was the first employee to sell a car in Seattle.
When working for Hyatt I completed the Certified Tourism Ambassador.