Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sebastian Ledbetter

Kirkland

Summary

Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Concierge

Hyatt Regency Bellevue, Grand Hyatt Seattle
06.2023 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Collaborating with local business to stay updated with future events
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Lead Sales

Mashimarho
11.2022 - 05.2023
  • Communicated with potential customers through various platforms to assess their needs and sell them the best product
  • Used Shopify for inventory, to create invoices for customers and wholesale accounts
  • Coordinated with customers and technicians to schedule maintenance/installations
  • Continuously expanded personal knowledge of industry trends and technologies to maintain expert-level understanding in my role as Lead Sales.

Customer Advisor

Shift Operations LLC
02.2020 - 08.2022
  • Traveled to other markets to help train new employees
  • Established performance and service goals and held associates accountable for individual performance.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Education

Diploma -

Oakland Technical High School
Oakland, CA
06.2018

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Teamwork and collaboration
  • Problem-solving skills

Accomplishments

  • When working for Shift, I was the first employee to sell a car in Seattle.
  • When working for Hyatt I completed the Certified Tourism Ambassador.

Certification

  • Certified Tourism Ambassador - City of Bellevue
  • Food Handlers/ Alcohol License

Timeline

Concierge

Hyatt Regency Bellevue, Grand Hyatt Seattle
06.2023 - Current

Lead Sales

Mashimarho
11.2022 - 05.2023

Customer Advisor

Shift Operations LLC
02.2020 - 08.2022

Diploma -

Oakland Technical High School

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