Sebastian Linares
Spring Hill,FL
Summary
Professional Summary
Dynamic and results-driven professional with extensive experience in customer service, team management, and operational efficiency. Proven ability to lead teams, resolve complex issues, and implement process improvements that drive customer satisfaction and business growth. Adept at strategic planning, performance management, and business operations, with a strong focus on optimizing workflows and fostering a culture of excellence. Demonstrated success in training and mentoring employees, enhancing service quality, and streamlining administrative functions to improve efficiency. Currently pursuing a Bachelor of Science in Supervision and Management to further develop leadership and business acumen.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Marxsmith LLC
Tampa, FL
04.2021 - Current
- Led initiatives to enhance customer service processes, identifying key areas for improvement and implementing strategic solutions to boost customer satisfaction.
- Provided mentorship and training to new employees, ensuring consistency in service quality and adherence to company policies.
- Managed complex customer interactions, leveraging problem-solving skills to resolve issues efficiently while maintaining positive relationships.
- Recommended process improvements that streamlined account updating, billing, and service methods, leading to increased operational efficiency.
- Conducted regular follow-ups with customers post-resolution to ensure satisfaction and maintain brand loyalty.
- Handled administrative functions, including database management, reporting, and documentation, to support business operations.
Pizza Manager
Marcos Pizza Franchising, Broomfield
Tampa, Florida
01.2020 - 03.2021
- Oversaw daily operations, ensuring seamless kitchen and service functions while optimizing workflows for efficiency.
- Trained and developed team members, enhancing productivity, customer service skills, and adherence to safety protocols.
- Implemented operational improvements that reduced service delays and enhanced order accuracy, leading to increased customer retention.
- Fostered a positive work culture that encouraged teamwork, accountability, and employee engagement.
- Managed inventory and supply chain logistics, ensuring cost-effective stock replenishment and minimal waste.
- Enforced health and safety regulations, creating a secure environment for staff and customers.
Education
Bachelor of Science - Supervision And Management
Pasco Hernando State College
Spring Hill12-2026
Associate of Arts - Business Administration And Management
Hillsborough Community College
Tampa, FL05-2024
Skills
Key Skills
- Business Operations & Process Improvement
- Team Leadership & Training
- Strategic Planning & Decision-Making
- Customer Experience Optimization
- Performance Management & Employee Engagement
- Workflow & Efficiency Enhancement
- Conflict Resolution & Service Recovery
- Multi-Task Management & Organizational Skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- "Curious and driven, I thrive in environments that challenge me to grow. Eager to learn, I embrace feedback and seek opportunities to develop both personally and professionally. At this early stage in my career, I’m looking for a community where I can gain experience, refine my skills, and discover the right path for my future."
Timeline
Customer Service Representative
Marxsmith LLC
04.2021 - Current
Pizza Manager
Marcos Pizza Franchising, Broomfield
01.2020 - 03.2021
Bachelor of Science - Supervision And Management
Pasco Hernando State College
Associate of Arts - Business Administration And Management
Hillsborough Community College
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