Sebastian Lopez
Hallandale Beach,FL
Summary
Dedicated Customer Experience Coordinator with 1.5 years of experience. Proficient in customer relationship management, team leadership and data analysis. First-rate customer service leader and complex problem-solver. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Seminole Hard Rock Casino & Hotel
Hollywood, FL
10.2021 - Current
- Greeted customers in a professional and friendly manner.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Leveraged software to confirm reservations and address guest needs.
Customer Care Representative
onehome
Miramar, FL
06.2021 - 09.2021
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Documented conversations with customers to track requests, problems and solutions.
- Kept customer and system account information accurate and current to support timely resolutions for all concerns.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Assessed customer account information to determine current issues and potential solutions.
Customer Experience Coordinator
TJX Companies
Aventura, FL
11.2018 - 11.2020
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Managed check-out operations and upheld high standards of customers service.
- Assisted customers with returning items and understanding applicable policies.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Excelled in exceeding daily credit card application goals.
- Mentored junior team members and managed employee relationships.
Education
High School Diploma -
Nova High School
Davie, FL06.2019
Some College (No Degree) -
Broward College
Davie, FLSkills
- Solutions Management
- Logistics Support
- Enthusiastic Attitude
- Customer Relations
- Technologically Advanced
- Payment Collection
- Professional Appearance
- Data Entry
- Excellent Communication
- Guest Registration
- Active Listening
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
Seminole Hard Rock Casino & Hotel
10.2021 - Current
Customer Care Representative
onehome
06.2021 - 09.2021
Customer Experience Coordinator
TJX Companies
11.2018 - 11.2020
High School Diploma -
Nova High School
Some College (No Degree) -
Broward College
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