Sebastian Lopez

Responsible for the associated territory sales quotas: software, services, and renewals of all Calabrio WFO products.

Generated Salesforce opportunities in alignment with discovery calls, demos, and pricing calls happening with customers.

Understood customer business goals and challenges to align Calabrio solutions that drive success and value for the customer.

Facilitated communication with C-level executives and VPs to accelerate deal closure.

Work closely with internal teams, including Professional Services, Product, and Support, to ensure customer satisfaction and retention.

Oversaw and pursued business opportunities in SMB and mid-market accounts.

Established strong relationships with the account base to maintain good health and drive growth in all accounts.

Proactively identified and addressed customer issues or concerns, and provided effective solutions.

*Closed over $3 million in renewals, leading to over 90% retention of the customer base.

*Closed over $1 million in net new business, cross-sells, cloud conversions, and add-ons of Calabrio products

Responsible for driving sales of the Resideo product portfolio, including Residential Thermal Solutions and Honeywell Home products.

Managed over 5 million dollars of business in the US and Canada.

Communicated with C-level business executives to establish forecasts and projections for my account portfolio.

Successfully identified a new product introduction, with a projection of $5 million in new business for 2022. Facilitated the launch of the NPI, coordinated resources with our internal Engineering teams, and showed an ability to work across organizational boundaries.

Personally spearheaded the OEM Sales team forecast reporting and daily tracking reports for the OEM Sales team via SAP and BI.

Used superior problem-solving and communication skills to address supply chain constraints affecting the end product and delivery to the customer.

• Built foundational reports to address gaps in our sales data, ultimately to aid our team in achieving year-end goals and objectives.

• Participated in cross-functional projects as needed to facilitate process improvements and overall account growth.

*Closed $1.6 million worth of product conversions and new business in 2019 and 2020 combined.

*Exceeded sales plan by more than 5% in both 2019 and 2020, despite disruptions from Covid-19.

* #1 Opportunity close and win rate of 60% on team.

Gained exposure to the entire business, completing various rotations with different teams within the

organization.

Rotations consisted of several different projects to get familiar with team’s responsibilities and

concluded with building a report to executives on key highlights.

Rotational exposure included: Customer Care, Product Marketing, Inside Sales, Sales Operations, and

Channel Marketing

Spearheaded SKU EOL/LTB project to provide improved visibility of vulnerable products to our

Sales team.

Successfully completed competitive comparison for our sales team to identify new business

opportunities where Resideo products can overtake the competitor. Rolled out to Sales team after

completion

• Exposure to CRM platform, Salesforce, and other back system resources including SAP and Tableau

Travel to various locations domestically for in-person meetings and product pitches.es/presentations.