Sebastian Madrid
Carlstadt,NJ
Summary
Highly dependable hospitality professional known for providing excellent customer service and maintaining a strong work ethic. A quick learner with strong communication, problem-solving, and critical-thinking skills. Calm and confident when handling difficult situations, addressing guest concerns, and finding effective solutions. Organized, efficient, and attentive to detail, with the ability to manage multiple responsibilities in a fast-paced environment. Takes initiative, works well with a team, and adapts quickly to new challenges while remaining focused on delivering positive guest experiences.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Front Office Agent
SoJo Spa Club
Edgewater, New Jersey
09.2025 - Current
- Deliver consistently exceptional guest service through professional communication, personalized assistance, and a strong understanding of guest needs and expectations.
- Managed guest check-ins, check-outs, reservations, room assignments, and billing inquiries with accuracy and attention to detail, enhancing operational efficiency.
- Resolved guest complaints and unexpected situations calmly and effectively, ensuring timely solutions and fostering positive guest experiences.
- Maintain a thorough understanding of front desk procedures and hotel operations, adapting quickly to changing priorities while ensuring smooth and efficient service.
- Built positive guest relationships through responsiveness and proactive problem-solving, enhancing guest satisfaction and contributing to a welcoming hotel environment.
Sales Associate
Nike Factory Outlet
Paramus, New Jersey
10.2024 - 09.2025
- Delivered personalized customer service by recommending products based on customer needs, enhancing sales growth and fostering customer loyalty.
- Processed purchases, returns, and exchanges while ensuring a professional and friendly checkout experience for customers.
- Maintained visual merchandising standards by organizing product displays to align store with Nike’s brand image and attract customers.
- Assisted with inventory management by restocking shelves, organizing merchandise, and maintaining a clean and organized sales floor.
Education
High School Diploma -
North Bergen High School
North Bergen, NJ06-2024
Some College (No Degree) - Exercise Science
Felican University
Rutherford, NJSkills
- Customer Service
- Hospitality
- Problem Solving
- Time Management
- Adaptability
- Communication
- Teamwork
- Quick Learner
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Office Agent
SoJo Spa Club
09.2025 - Current
Sales Associate
Nike Factory Outlet
10.2024 - 09.2025
High School Diploma -
North Bergen High School
Some College (No Degree) - Exercise Science
Felican University