Sebastian Mallma
Tampa,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
AT&T
Tampa, FL
10.2022 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Coached and trained new hires on systems and phone etiquette for customer assistance.
- Moved on and furthered my career, and joined the company's CREW department.
- Assisted agents in chat to address questions, determine credit approvals, and resolve issues regarding orders or products.
Valet Attendant
Courtyard by Marriott
Clearwater Beach, FL
02.2022 - 10.2022
- Greeted customers and provided excellent customer service.
- Greeted customers upon arrival, provided assistance with luggage and other items.
- Maintained accurate records of customer information including vehicle make and model, license plate number.
- Maintained a clean work environment by sweeping up debris, emptying trash cans, cleaning windows.
- Inspected customer vehicles for pre-existing damage prior to parking them.
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
- Processed payments using cash registers or point-of-sale systems as needed.
- Assisted disabled customers with entering and exiting their vehicles as necessary.
- Monitored the area to ensure no unauthorized persons entered or exited the premises.
- Assisted customers in retrieving their vehicles when requested.
Stocker
Walmart
Tampa, FL
08.2021 - 02.2022
- Ensured that all products were labeled properly before stocking the shelves.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Sorted returned merchandise for restocking or disposal.
- Received and processed incoming shipments of merchandise.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Stocked shelves with newly arrived products.
- Inspected stock for damage or defects and reported issues to management.
- Provided customer service by answering questions about product location, price and availability.
- Replenished items to maintain stock availability.
- Updated product labels to reflect accurate pricing.
Server
Zi Ziza Pizzeria
Bloomfield, NJ
10.2018 - 03.2020
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Bloomfield High School
Bloomfield, NJ07-2019
Skills
- Account updating
- Information Security
- Complaint resolution
- Consultative Sales
- Inbound and Outbound Calling
- Computer Proficiency
- Building rapport
- Follow-up skills
- Microsoft Outlook
- Adaptive team player
- Customer Relations
- Customer Service
- Goal-Oriented
- Training and mentoring
Languages
Spanish
Professional
Timeline
Customer Service Representative
AT&T
10.2022 - Current
Valet Attendant
Courtyard by Marriott
02.2022 - 10.2022
Stocker
Walmart
08.2021 - 02.2022
Server
Zi Ziza Pizzeria
10.2018 - 03.2020
High School Diploma -
Bloomfield High School
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