Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sebastian Marroquin

Casselberry,FL

Summary

Dedicated hard worker with focus on providing excellent service. Organized crew trainer with hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.

Overview

3
3
years of professional experience

Work History

Crew Trainer

Mcdonalds
Winter Springs, FL
12.2023 - Current
  • Food Quality Management: Consistently ensured food met or exceeded company standards for taste, presentation, and freshness through routine quality checks.
  • Health & Safety Compliance: Enforced adherence to health and safety guidelines in kitchen areas and dining spaces. Monitored equipment functionality and cleanliness, ensuring the restaurant maintained top sanitation levels.
  • Inventory Control: Managed inventory, ordering supplies as needed and minimizing waste through effective stock rotation and collaboration with suppliers.
  • Team Leadership & Collaboration: Worked closely with management to align kitchen operations with business objectives. Trained and mentored new crew members to enhance performance and ensure high service standards.
  • Customer Service: Proactively addressed food-related customer complaints, ensuring swift resolution and maintaining a customer-first approach to all interactions.
  • Operational Support: Assisted with daily prep, equipment maintenance, and organization of workstations to maximize efficiency during peak hours.
  • Service Standards: Ensured all dining areas, tables, and stations were properly stocked and maintained throughout shifts. Acknowledged guest needs promptly and with courtesy, providing high-quality service.

Cashier & Scooper

Parlour Ice Cream
Winter Springs, FL
03.2022 - 03.2023
  • Provided amazing customer service, greeting guests, taking and preparing orders in a timely, friendly manner.
  • Demonstrated strong product knowledge to suggest flavors, toppings, and ensure customer satisfaction.
  • Maintained a clean and organized work area, following all health and safety protocols to ensure food safety and hygiene standards.
  • Managed dairy inventory, ensuring products were fresh, stocked, and ready for use.
  • Collected payments accurately and efficiently, adhering to cash handling procedures.
  • Worked collaboratively with team members to ensure smooth operations and guest satisfaction.

Education

High School Diploma -

Oviedo Highschool
Oviedo, FL
05-2025

Skills

Bilingual; fluent in English and Spanish
Customer-service excellence
Technical proficiency and comfortable using computer systems, POS systems, and able to quickly learn
new soft or databases
Problem-Solving Skills: Ability to quickly assess customer needs or issues, and provide effective solutions, demonstrating resourcefulness and initiative
Teamwork and Collaboration: Willingness to work cooperatively with others, contributing to a
positive team environment and achieving shared goals

  • Cleaning and sanitation

Languages

Spanish
Native/ Bilingual

Timeline

Crew Trainer

Mcdonalds
12.2023 - Current

Cashier & Scooper

Parlour Ice Cream
03.2022 - 03.2023

High School Diploma -

Oviedo Highschool

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Sebastian Marroquin