Sebastian Melo-Cuellar

Enthusiastic former Wendy's crew member & safety marshal who frequently worked the front counter and was able to provide extremely high-quality and dedicated customer service with a smile every time in a fast-paced and challenging environment. I have an excellent reputation of going above and beyond to help customers, as well as working together with fellow crew members to ensure that the workplace was a safe & hygienic establishment for one to work at. I am more than eager to learn with aptitude for applying new knowledge with skill and efficiency. This is demonstrated by my ability to provide high-quality customer service with a smile while completing as much as three different tasks (taking orders on front counter, coordinating drive-through orders, and making fries) simultaneously, all while maintaining food safety standards. I am light-hearted and capable of providing customer service with a humorous but professional approach to my work.

I have additional experience working as a front desk agent for Courtyard by Marriott Pasco Tri-Cities Airport. I was primarily responsible for checking guests in, taking phone calls, answering guests' inquiries regarding our amenities, and stocking the market. Additional responsibilities included logging in wake-up calls, booking reservations made via the phone, providing mobile keys, and arranging shuttle services for our guests. I would frequently assist housekeeping by folding laundry and inspecting it for tears, holes, stains, and damage. I received a positive review from a guest that mentioned me by name due to my thoughtful and courteous customer service that went above and beyond what was required of me.

• I have received several personal compliments from customers due to my enthusiastic and vibrant attitude even during the busiest and most stressful of occasions.
• I was named Employee of the Month on January 2023 by the Wendy's located in West Pasco.
• I regularly did as much as three tasks (making fries, working the front counter, and coordinating drive-through) at my job on a regular basis, all while following food safety standards.
• Received a positive review from a guest who stayed at Courtyard by Marriott Pasco Tri-Cities that mentioned me by name.
• I was promoted to safety marshal in 2024 because of my skills in risk assessment. My proficiency in risk assessment was extremely beneficial because I was able to ensure that my crew was able to maximize their productivity without worrying about being injured in the workplace.
• As safety marshal, I observed that there were items that would have made it difficult for my coworkers to access the first-aid kit. I personally removed these items that were obstructing access to the first-aid kit, and informed my supervisors of this issue. Me and my supervisors then collaborated together to ensure that this safety hazard would no longer be an issue in the future.

References:

-Autumn Hovermale

*General Manager of the Road 68 Wendy's in Pasco, Washington

*Phone Number: (509)-537-2795

-Brenda Causor

*Road 68 Wendy's Shift Manager

*Phone Number: (509)-579-6919

-Justice Mackner

*Road 68 Wendy's Shift Manager

*Phone Number: (509)-961-8641

-Dr. Omar Escalera:

*My former teacher who is currently the executive director of Equity, Partnerships, & Family Engagement for the Pasco school district

*Email: oescalera@psd1.org

-Dr. Gibran Escalera

*My college professor at WSU Tri-Cities when I was in the Running Start program.

*Assistant Professor, Career Track at WSU Tri-Cities for the Department of English

*Phone Number: (509)-591-1420