Sebastian Mujica
St. Petersburg
Summary
Results-oriented Hospitality Professional with extensive experience in enhancing guest satisfaction in fast-paced environments. Expertise in effective communication, order accuracy, and inventory management, ensuring operational excellence and cleanliness standards. Demonstrated ability to thrive in teamwork settings, managing multiple tasks while providing exceptional customer service.
Overview
7
7
years of professional experience
Work History
Server
The Melting Pot Restaurants Inc.
10.2025 - Current
- Enhanced guest satisfaction by providing exceptional service in a fast-paced environment.
- Guided guests in menu selections, elevating overall dining experiences and satisfaction.
- Processed orders accurately and timely using point-of-sale systems, minimizing errors.
- Maintained dining area cleanliness, adhering to health and safety standards consistently.
- Collaborated with kitchen staff for timely food delivery and appealing presentation.
- Cultivated strong relationships with regular customers, fostering loyalty and repeat visits.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
Manager
Flynn Group
10.2022 - 09.2025
- Increased operational efficiency by overseeing daily activities and policy compliance.
- Implemented process improvements, resulting in enhanced team productivity and performance.
- Mentored staff in operational best practices and safety protocols, boosting overall knowledge.
- Optimized inventory management systems, ensuring accurate inventory levels and reporting.
- Delivered constructive feedback during performance evaluations, fostering employee growth and development.
- Resolved customer disputes promptly, improving satisfaction through effective communication and service.
- Led operational teams to enhance workflow efficiency and productivity.
Manager
Twistee Treat Usa
04.2022 - 02.2023
- Streamlined workflow processes by collaborating with cross-functional teams effectively.
- Identified improvement areas and reduced costs through operational metric analysis.
- Facilitated productive team meetings to address objectives and overcome challenges.
- Motivated employees to enhance productivity and engagement within their roles.
- Maximized team performance by mentoring members and monitoring daily activities.
- Enhanced team agility by cross-training employees across various functions.
Cashier/Assistant Butcher/Stocker
Nadia Food Inc.
05.2019 - 04.2022
- Ensured efficient customer transactions by expertly operating POS systems.
- Maintained accurate cash registers and prepared daily sales reports systematically.
- Enhanced store operations and customer service through team collaboration and support.
- Trained new staff on checkout procedures to improve customer engagement techniques.
- Monitored inventory levels, ensuring timely restocking of merchandise on display.
- Resolved customer inquiries and complaints, significantly improving satisfaction rates.
Education
High School Diploma -
Brandon High School
Brandon, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Guest relations management
- Point of sale operation
- Allergy awareness
- Inventory management
- Table setting
- Foreign language proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Music
- Photography
Timeline
Server
The Melting Pot Restaurants Inc.
10.2025 - Current
Manager
Flynn Group
10.2022 - 09.2025
Manager
Twistee Treat Usa
04.2022 - 02.2023
Cashier/Assistant Butcher/Stocker
Nadia Food Inc.
05.2019 - 04.2022
High School Diploma -
Brandon High School