Sebastian Murphy
San Diego,CA
Overview
7
7
years of professional experience
Work History
Sales Associate II
Fifth Third Bank
San Diego , CA
04.2023 - Current
- Negotiated contracts with clients and managed all aspects of the sales process from initial contact to close of sale.
- Conducted research on industry trends and competitor activities to identify new opportunities for growth.
- Prospect new contractors using OHM, Google, and BBB reviews to ensure a good fit for the company.
- Maintained client accounts and updated CRM system with relevant information.
- Tracked key performance metrics, such as applications submitted, applications submitted for funding, and applications pushed to Permission to Operate.
- Maintain an existing book of business, which contains 26 contractors, each bringing an annual revenue of ~10m or higher.
- Train all new partners using our platform to ensure a positive experience.
Underwriter II
Fifth Third Bank
San Diego, CA
05.2022 - 04.2023
- Inspected financial statements, credit information and title data to complete underwriting process.
- Analyzed risk and adhered to underwriting standards to drive risk selection and profitability.
- Utilized diverse data tools and processes to analyze, interpret and manage data.
- Utilized underwriter authority to correspond with corporate risk appetite and strategy.
- Gathered and analyzed information to determine risk acceptability.
Subject Matter Expert
Calpine Energy Solutions
San Diego, CA
01.2019 - 05.2022
- Over see all call center employees to ensure customer
satisfaction by giving feedback and implementing new
strategies to agents.
- Receive and assign over 50 customer related inquiries and
followed up for completion and integrity.
- Review and distribute client program material to call
centers for review for new and updated programs being
implemented.
- Review 6+ calls weekly to ensure client satisfaction and
prevent any risks to clients.
- Interview and train new hires to ensure positive impact to
customers and clients
- Verify SLA contracts are being met by reviewing PowerBI
software to ensure contract criteria is met with call centers.
Program Services Representative III
Renovate America
San Diego, CA
08.2017 - 12.2018
- - Overview 100+ accounts to ensure application process ran smoothly for customers and contractors.
-Informed external clients of facts, features and benefits pertaining to home-improvements using secured and unsecured financing
-Provided pay offs to lenders/consumers to pay off their loan
- Received and consulted client escalation calls regarding product and/or services, including providing methods of resolution, implementation and assurance.
- Analyzed 50+ applications daily to explain Underwriting decisions based off customers credit report/ advise of documents pending to make a decision.
- Provided training to new contractors regarding PACE/traditional financing.
Education
High School Diploma -
Castle Park High School
Chula Vista, CA07.2013
Real Estate
Chamberlain Real Estate School
San Diego, CASkills
- Data Analysis
- Quality Control
- Client Support
- Training
- Sales and Communication
- Solution coordination
Timeline
Sales Associate II
Fifth Third Bank
04.2023 - Current
Underwriter II
Fifth Third Bank
05.2022 - 04.2023
Subject Matter Expert
Calpine Energy Solutions
01.2019 - 05.2022
Program Services Representative III
Renovate America
08.2017 - 12.2018
High School Diploma -
Castle Park High School
Real Estate
Chamberlain Real Estate School