Summary
Overview
Work History
Education
Skills
Certification
Campus Involvement
Languages
Timeline
Generic

Sebastian Narath

Clifton

Summary

Dynamic System Engineer with proven expertise at LDI Connect in software and hardware configuration, delivering exceptional remote troubleshooting and networking solutions. Adept at enhancing client satisfaction through effective communication and problem-solving techniques, I excel in deploying cloud services and managing printing software, ensuring seamless operations and minimal downtime.

Overview

6
6
years of professional experience
1
1
Certification

Work History

System Engineer

LDI Connect
New York
01.2024 - Current
  • Delivered remote and on-site support for printing software (e.g., PaperCut, Fiery Command Workstation) across Windows and Mac platforms, enhancing user experience.
  • Configure and install software and hardware while ensuring minimal downtime for clients.
  • Diagnosed and resolved connectivity issues through systematic troubleshooting, improving system reliability.
  • Scheduled appointments and provided technical support to clients, ensuring efficient service delivery.
  • Participate in IT meetings and contribute to team strategy and improvement.

Field Tech

Optum
Secaucus
01.2023 - 12.2023
  • Delivered on-site IT support for diverse medical offices and healthcare facilities, ensuring seamless operations.
  • Built and deployed complete IT environments for doctor offices.
  • Provisioned and configured physician equipment for remote monitoring and use.
  • Configured networks, switches, and Windows systems.
  • Assisted in large-scale Windows imaging and deployment using server-based imaging.
  • Managed and resolved numerous support tickets per visit, enhancing service delivery and client satisfaction.

Assistant Manager

Hole in One Bagel
Neptune
01.2020 - 12.2023
  • Managed daily operations of team, optimizing workflow for improved service delivery.
  • Processed sales and payments, balancing cash and administering payouts to ensure accurate financial transactions.
  • Collaborated with co-workers to enhance customer service quality and resolve issues effectively.

Education

Cybersecurity Bootcamp -

New Jersey Institute of Technology
Newark, NJ
01.2023

Some College (No Degree) - Engineering

Rutgers University
Newark, NJ

Skills

  • Windows and macOS
  • Software installation and configuration
  • Hardware configuration
  • Remote troubleshooting
  • Networking solutions
  • Fiery and Papercut management
  • Time management strategies
  • Customer service excellence
  • Effective communication skills
  • Problem solving techniques
  • System engineering principles
  • Cloud services deployment
  • Continuous integration practices
  • System administration expertise

Certification

  • Comptia Security+
  • PaperCut Technical Training
  • Canon Software

Campus Involvement

Tau Kappa Epsilon

Languages

Polish
Limited

Timeline

System Engineer

LDI Connect
01.2024 - Current

Field Tech

Optum
01.2023 - 12.2023

Assistant Manager

Hole in One Bagel
01.2020 - 12.2023

Cybersecurity Bootcamp -

New Jersey Institute of Technology

Some College (No Degree) - Engineering

Rutgers University
Sebastian Narath