Sebastian Ortiz Rivera

Independent Online Retail Shop Manager – Depop
Specializing in vintage clothing, streetwear, Y2K fashion, and secondhand apparel

Key Responsibilities:

• Manage end-to-end shop operations, including sourcing inventory, marketing, customer service, and logistics
• Curate and photograph high-quality listings with engaging descriptions to optimize visibility and drive sales
• Price items competitively through market research and trend analysis
• Promote products via social media and in-app tools to grow reach and follower base
• Handle customer inquiries and disputes professionally to maintain a 5-star rating
• Package and ship orders promptly with a reliable, streamlined workflow
• Analyze sales performance and adjust pricing, promotions, or inventory strategy as needed

Achievements:

• Processed over 300 sales with a 100% customer satisfaction rate

• Carry out assigned fieldwork activities such as:
  Planting
  Harvesting
  Installing equipment
  Surveying land
  Delivering aid
• Operate hand tools safely and effectively
• Follow instructions from supervisors and adhere to schedules
• Assist in loading and unloading materials or supplies