Sebastian Patxot
Miami,FL
Summary
Motivated and hard working with great retail experience, is willing to go the extra mile to get the job. Great team player is willing to help my co-workers out when needed assistance. I am an engaging worker committed to providing outstanding customer service while maximizing sales. A positive role model focused on team leadership, personnel support and customer relationship building. Offering years of experience in answering questions and meeting assigned goals.
Overview
9
9
years of professional experience
Work History
Personal Travel Professional
The Ritz Carlton Yacht Collection
Fort Lauderdale, Florida
11.2023 - Current
- Provided travel advice and guidance to customers on the best destinations, suitable accommodation, local attractions and transport options.
- Processed payments using online payment systems or credit card terminals.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Researched and evaluated various tourism products to ensure quality standards were met.
- Managed client databases by updating contact information and booking details.
- Assisted in resolving customer complaints regarding travel arrangements.
- Made reminder phone calls to guests about bookings and reservations.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Explained benefits of purchasing travel insurance with clients.
- Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
- Analyzed customer feedback to improve service offerings and client satisfaction.
- Built and maintained strong relationships with vendors and suppliers in the travel industry.
Personal Cruise Consultant
Norwegian Cruise Line
Miami, , Florida
02.2022 - 09.2023
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Enhanced customer satisfaction ratings by resolving technical and account issues efficiently.
- Determined accurate prices for the guest, customer services, consistently searching for deals and best prices.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Maintained relationships with travel partners and vendors.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Personal Banker
FirstBank Florida
Miami, TX
06.2021 - 10.2021
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Assisted and advised customers on using online and mobile banking systems.
- Maintained position of trust and responsibility by keeping customer business confidential.
Personal Banking Associate
Grove Bank & Trust
Miami, FL
08.2019 - 10.2020
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Completed daily cash balancing, including ATM.
- Opened new customer accounts, including checking, savings and lines of credit.
- Devised targeted solutions for various customers, including deposit, lending and investment services.
- Verified amounts and integrity of every check or funds transfer.
- Built positive relationships with realtors to produce client referrals.
Sales Associate
Banana Republic
Miami, FL
12.2017 - 07.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Open store credit cards and online orders.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Worked on the cashier
Sports Marketing Intern
Miami Dade College Kendall Campus
Miami, FL
08.2016 - 02.2018
- Built valuable network of sports and broadcast professionals for interviews.
- Interviewed players and coaches to provide fans with team insights.
- Drove stronger approaches to sports coverage, memorable enterprise and agile service journalism.
- Managed team's coverage of athletics, sports and trending sports news of interest.
- Delivered game coverage from various locations, traveling to sites on daily basis.
- Enhanced marketing skills and strategies by assisting with ticket marketing, media relations and event operations.
Sales Associate
Old Navy
Miami, FL
10.2015 - 12.2017
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Education
Associate of Arts - Business
Miami Dade College
Miami, FLHigh School Diploma -
Greater Miami Academy
Miami, FL05.2015
Skills
- Customer service-oriented
- Money handling
- Creative thinking
- Employee motivation
- Excellent communication skills
- Reliable
- Friendly
- Energetic
- Approachable
- Sales expertise
- Cash handling accuracy
- Energetic self-starter
- Outgoing personality
- Team player mentality
- Bilingual
Affiliations
- Took Real Estate Classes at Gold Coast School
- Took Life Insurance Classes at Primerica
Timeline
Personal Travel Professional
The Ritz Carlton Yacht Collection
11.2023 - Current
Personal Cruise Consultant
Norwegian Cruise Line
02.2022 - 09.2023
Personal Banker
FirstBank Florida
06.2021 - 10.2021
Personal Banking Associate
Grove Bank & Trust
08.2019 - 10.2020
Sales Associate
Banana Republic
12.2017 - 07.2019
Sports Marketing Intern
Miami Dade College Kendall Campus
08.2016 - 02.2018
Sales Associate
Old Navy
10.2015 - 12.2017
Associate of Arts - Business
Miami Dade College
High School Diploma -
Greater Miami Academy
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