Summary
Overview
Work History
Education
Skills
Certification
basketball, soccer, karate, table tennis, gym
Additional Information
Languages
Timeline
Generic

Sebastian Pena

Kissimmee,FL

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction and sales at KPOT through exceptional service and upselling techniques. Skilled in cash handling and guest engagement, adept at creating memorable experiences. Excels in high-volume settings, leveraging hospitality expertise and a strong work ethic to drive performance improvement and maintain high cleanliness standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

KPOT
11.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Bartender

Ocean Edge Resort And Golf Club
01.2018 - 10.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Education

Associate of Arts - Restaurant And Culinary Management

Florida Keys Community College
Key West, FL

Associate of Science - Sound Engineering

Valencia College
Orlando, FL
08.2025

High School Diploma -

Key West High School
Key West, FL
05.2019

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Service prioritization
  • Suggestive Selling
  • Table Bussing
  • Performance Improvement
  • Food safety practices
  • Quality Control
  • Supply Restocking
  • Order Accuracy
  • Sales Techniques
  • Food safety understanding
  • Sales expertise

Certification

  • servsafe Training - 2020

basketball, soccer, karate, table tennis, gym

i do this on a regular daily activities.

Additional Information

Motivated and compassionate individual dedicated to inspiring and helping others. With a strong passion for audio engineering and economics, I aim to use my skills and knowledge to make a positive impact in people's lives. Whether through creating music that uplifts and inspires or working in a field that promotes economic empowerment, my goal is to help others and leave a lasting difference.
To obtain a role in audio engineering, economics, or a related field where I can inspire and help others through my work. Whether through creating music, teaching, or community outreach, my goal is to use my skills and knowledge to make a positive impact and help others achieve their full potential.

Languages

Spanish
Native or Bilingual

Timeline

Server

KPOT
11.2021 - Current

Bartender

Ocean Edge Resort And Golf Club
01.2018 - 10.2021

Associate of Arts - Restaurant And Culinary Management

Florida Keys Community College

Associate of Science - Sound Engineering

Valencia College

High School Diploma -

Key West High School

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Sebastian Pena