SEBASTIAN PEREZ
USAA
SAINT HEDWIG,TX
1
Certification
9
years of professional experience
Detail-oriented data analytics graduate with 3 years of insurance claims experience and a logistics background. Expertise in analyzing complex cases, resolving disputes, and making evidence-based decisions. Proficient in Python, SQL, Power BI, and Excel, with a strong focus on data interpretation and process improvement to deliver actionable business insights.
Work History
Claims Adjuster
3 Years- Investigated and resolved auto insurance claims, ensuring accuracy and compliance with policy and state guidelines to support timely claim payouts.
- Analyzed claim data to identify trends, facilitating fair and data-driven claim resolutions for improved customer satisfaction.
- Conducted detailed interviews with policyholders, witnesses, and third parties to gather and verify relevant information, enhancing claim assessment accuracy.
- Provide clear and empathetic communication to guide members through the claims process.
- Collaborate with teams to improve claims workflows using insights from case outcomes.
Operations Coordinator
5 Years 3 Months- Coordinated logistics and scheduling for residential and military relocations, achieving timely and efficient moves.
- Assisted military members with PCS (Permanent Change of Station) moves, ensuring compliance with regulations.
- Managed customer communication and resolved issues, improving client satisfaction.
- Tracked shipments and optimized inventory management while coordinating with warehouse teams.
Education
Bachelor of Science - Data Analytics
Skills
Insurance compliance
Data analysis
Workflow optimization
Claims evaluation
Multitasking & Time Management
Insurance Claims Management
Certification
Microsoft Certified: Power BI Data Analyst Associate (PL-300) – In Progress, Expected December 2026
Timeline
Claims Adjuster
USAA
10.2023 - CurrentRead More
Operations Coordinator
Apple Moving
01.2018 - 04.2023Read More
Purdue Global University
Bachelor of Science from Data Analytics
Read More