Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sebastian Pope

Cape Girardeau,MO

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Hibbett Sports
09.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Personal Shopper

Walmart
06.2023 - 10.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

Inventory Auditor

WIS International Inventory Service
09.2022 - 06.2023
  • Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
  • Counted all physical inventory and generated department audit reports.
  • Aided in the implementation of barcode scanning technology, expediting the audit process while increasing accuracy levels significantly.
  • Conducted comprehensive physical counts, ensuring accurate representation of stock levels in company records.
  • Performed timely reconciliation of physical counts against system data, enabling prompt resolution of any differences detected.
  • Demonstrated adaptability by quickly familiarizing with new industry-specific software platforms as required.
  • Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.

Personal Shopper

Walmart
12.2021 - 07.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.

Seasonal Associate

Lowe's
04.2020 - 12.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

ECHO
Cape Girardeau, MO
12-2018

GED -

Girardot Center
Cape Girardeau, MO
05-2018

Skills

  • Customer service
  • Attention to detail
  • Teamwork and collaboration
  • Auditing techniques
  • Accuracy and precision
  • Customer interaction
  • Problem-solving skills
  • Time management
  • Computer skills

Certification

Power equipment

Timeline

Sales Associate

Hibbett Sports
09.2024 - 01.2025

Personal Shopper

Walmart
06.2023 - 10.2023

Inventory Auditor

WIS International Inventory Service
09.2022 - 06.2023

Personal Shopper

Walmart
12.2021 - 07.2022

Seasonal Associate

Lowe's
04.2020 - 12.2021

High School Diploma -

ECHO

GED -

Girardot Center

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Sebastian Pope