SEBASTIAN RANGEL
Greeneville,TN
Summary
Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.
Overview
6
6
years of professional experience
Work History
Collections Specialist
AT&T Mobility
06.2024 - 08.2024
- Worked in call center environment handling manual and automatically dialed inbound and outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Call Quality Assurance Auditor
Kelly Services
04.2021 - 04.2024
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Followed established auditing processes to meet internal and regulatory requirements.
- Planned and executed follow-up audits at appropriate intervals.
Insurance Claims Adjuster
Xercor
01.2020 - 03.2021
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
Upskilled Claims Adjuster
Sitel
01.2019 - 01.2020
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX01.2015
Skills
- Customer Service Excellence
- Complaint resolution
- Report preparation
- Product or Service support
- Windows
- Excel
- Basic Math
- Cashier
- Fast typing
- Windows Excel
- Windows 10
- Windows 11
- Document Review
- Quality Standards Adherence
- Compliance Requirements
- Quality Assurance and Control
- Inspections and Reviews
- Customer Satisfaction
- Continuous Improvements
- Process Implementation
- Performance Improvement
- Documentation Assessments
References
- Tiffany Coward-Copper Cellar, Human Resources Specialist Previous Co-worker, (865) 297-8445, tynni.amber@outlook.com
- Serena Jett-Anthem BlueCross BlueShield Dental, Customer Service Specialist Previous Co-worker, (865) 368-6674, serenaliens@gmail.com
Timeline
Collections Specialist
AT&T Mobility
06.2024 - 08.2024
Call Quality Assurance Auditor
Kelly Services
04.2021 - 04.2024
Insurance Claims Adjuster
Xercor
01.2020 - 03.2021
Upskilled Claims Adjuster
Sitel
01.2019 - 01.2020
High School Diploma -
South Grand Prairie High School
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