Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Languages
Timeline
Generic

Sebastian Resendez

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving proficiency . Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

7
7
years of professional experience

Work History

Courtesy Clerk

Kroger
Tomball, TX
07.2017 - 08.2018
  • Returned unwanted items to correct store locations and restocked shelves.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.

Lead Shipping Clerk

Blue Bell Creameries
Tomball, TX
09.2018 - 11.2020
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Reviewed order data to verify transactions and shipping dates.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Assistant General Manager

Wingstop
Huntsville , Texas
12.2020 - 04.2022
  • Motivated, trained, and disciplined employees to maximize performance.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Handled cash accurately and prepared deposits.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Resolved problems promptly to elevate customer approval.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

Assistant Manager

Family Dollar
HOUSTON, TX
05.2022 - 06.2023
  • Created employee schedules to align coverage with forecasted demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Nikon D.I. Certified Advisor

Best Buy Inc
Houston, TX
10.2023 - 02.2024
  • Provided expert knowledge of Digital Imaging products, including Cameras, lenses, memory cards and other accessories.
  • Assisted customers with product selection based on individual requirements and budget.
  • Demonstrated product features to customers in order to facilitate sales.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided customers with support for in-stock and back-ordered items by placing special orders and checking other stores to find desired merchandise.

Certified Sony Home Theater Advisor

Best Buy Inc
Houston, TX
02.2024 - Current
  • Provided expert knowledge of home theater products, including projectors, amplifiers, receivers, speakers, media players and more.
  • Assisted customers with product selection based on individual requirements and budget.
  • Demonstrated product features to customers in order to facilitate sales.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided customers with support for in-stock and back-ordered items by placing special orders and checking other stores to find desired merchandise.

Education

No Degree - Forensic Science

Sam Houston State University
Huntsville, TX

High School Diploma -

Benjamin O Davis Jr Senior High
Houston
06-2018

Skills

  • Employee performance evaluations
  • Recruiting and interviewing
  • Training
  • Employee scheduling
  • Staff Management
  • Staff supervision
  • Cost Control
  • Budgeting
  • Work Training
  • Theft Deterrence
  • Work Review And Supervision
  • Attention To Detail
  • Complaint Resolution
  • Customer Experience Management
  • Customer Assistance
  • Knowledge Transfer
  • Customer Retention
  • Customer Engagement
  • Work Coordination
  • Team Collaboration
  • Client Interaction
  • Document Review
  • Safety Procedures

Languages

  • Spanish
  • English

Affiliations

  • I like to play video games and spend time with my 2 cats (honey and Thor)
  • I enjoy fixing cars on my off time and have been doing my own mechanic work for the last couple years.

Languages

Spanish
Native/ Bilingual

Timeline

Certified Sony Home Theater Advisor

Best Buy Inc
02.2024 - Current

Nikon D.I. Certified Advisor

Best Buy Inc
10.2023 - 02.2024

Assistant Manager

Family Dollar
05.2022 - 06.2023

Assistant General Manager

Wingstop
12.2020 - 04.2022

Lead Shipping Clerk

Blue Bell Creameries
09.2018 - 11.2020

Courtesy Clerk

Kroger
07.2017 - 08.2018

No Degree - Forensic Science

Sam Houston State University

High School Diploma -

Benjamin O Davis Jr Senior High

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Sebastian Resendez