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Dedicated supply chain professional with 4+ years in aviation procurement and production environments. Experienced in managing international suppliers and stakeholders in aircraft manufacturing and repair of equipment and cabin components. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Accomplished bilingual Technical Support Engineer with ten years of expertise in Technical and IT support, technical troubleshooting, technical consulting, client relations, account management, business analytics, business intelligence, mobile development, and SQL programming, with a proven track record of increasing customer satisfaction rates above 95%. Holds a solid academic foundation with a bachelor's degree in computer and information systems, augmented by a minor in Business Analysis with a vast knowledge of front and back-end programming languages. Exceptional at diagnosing and resolving complex technical challenges, delivering customer satisfaction, and contributing to product enhancements. Demonstrates a strong aptitude for data-driven decision-making and a dedication to continuous professional development. Articulate communicator and strategic problem-solver. Proficient in troubleshooting, active listening, outside-of-the-box thinking, and problem-solving skills, capable of effectively assisting clients via phone, chat, and email. Adept at working under pressure and collaborating with cross-functional teams, fluent in English and French. I am excited by the possibility and the challenge to learn new skills and tools. Certified Technical Support Engineer with a solid background in troubleshooting and resolving complex technical issues while maintaining high customer satisfaction rates. Skilled in various programming languages, network configurations, and system diagnostics. Known for providing efficient solutions to hardware and software problems and contributing positively to team performance. Proven ability to translate complex concepts into layman's terms enhancing user understanding.

I am an eager student wanting to start my working career and expand my knowledge and experience. I am reliable, hardworking and a fast learner who will always give 110% to any given situation. I will always ensure that customers are leaving happy and satisfied with the service they have been given. I am available weekends and after school hours.

I am hardworking and enthusiastic, bringing a proactive attitude to every aspect of my work. Trained in all facets of a successful operation, I stay ahead of current and anticipated demands by quickly adjusting tasks to meet evolving needs. I am dedicated to maintaining exceptional communication and fostering team success, ensuring that every project is handled efficiently and collaboratively.


Sebastian Reyes Rivas

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Assistant Manager

Dishwasher

Maintenance Worker

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Assistant Manager

Dishwasher

Maintenance Worker

High School Diploma -

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