SEBASTIAN RODRIGUEZ
San Jose,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Motivational Supervisor with 10 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management. Energetic Assistant Maitre D successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
16
16
years of professional experience
Work History
CATHERIN EVENTS SUPERVISOR
LATIN ASIAN FUSION
Campbell, CA
02.2025 - Current
- Assisted in the development of standard operating procedures for catering services.
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Interacted with guests on a regular basis to ensure satisfaction with meals served at catered functions.
- Inspected kitchen equipment regularly to make sure it was clean and functioning properly.
Warehouse Supervisor
Concord Pavillion
Concord, CA
03.2025 - 11.2025
- Maintained and updated inventory records accurately.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Provided leadership to motivate staff members to achieve performance goals.
- Ensured appropriate staffing levels to meet production demands.
- Identified process improvement opportunities within the warehouse environment.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
Assistant Maitre D'
Norwegian Cruise Line
MIAMI, FL
06.2015 - 07.2020
- Responded promptly to customer complaints in a professional manner.
- Conducted regular inventories of food, beverage, and other items necessary for successful operation of the restaurant.
- Coordinated special events such as banquets or private functions within the restaurant.
- Resolved conflicts between customers or employees in an effective way.
- Developed strong relationships with vendors to ensure quality products at competitive prices.
- Organized reservations for parties of varying sizes, ensuring appropriate seating arrangements.
- Performed opening and closing duties, including setting up dining room for service.
- Inspected tables prior to guest arrival for proper presentation and cleanliness standards.
- Monitored dining room for any cleanliness or safety issues that needed attention.
- Reviewed customer feedback surveys to identify areas needing improvement in terms of services offered.
Buffet Supervisor
Costa Crociere
Geneva, ITALY
03.2010 - 02.2015
- Regularly communicated with kitchen staff regarding any changes or updates in menu items.
- Developed menu options based on customer feedback and dietary needs.
- Maintained cleanliness and sanitation of buffet area at all times.
- Inspected food quality prior to serving to ensure highest standards were met.
- Trained new employees on proper food handling techniques and safety protocols.
- Analyzed current trends in the hospitality industry to stay competitive in the market.
- Organized food preparation and presentation for large-scale events.
- Resolved customer complaints in a professional manner.
- Provided guidance and support throughout entire shift to ensure smooth operations within the restaurant.
- Assigned tasks to staff members according to their abilities and experience level.
- Monitored inventory levels of all buffet items, adjusted orders as needed.
- Created daily specials that reflected seasonal produce availability.
Education
High School Diploma -
ESCUELA NACIONAL DE SISTEMAS
BOGOTA COLOMBIA11-2000
Languages
English
Limited
Spanish
Professional
Italian
Limited
Portuguese
Limited
Timeline
Warehouse Supervisor
Concord Pavillion
03.2025 - 11.2025
CATHERIN EVENTS SUPERVISOR
LATIN ASIAN FUSION
02.2025 - Current
Assistant Maitre D'
Norwegian Cruise Line
06.2015 - 07.2020
Buffet Supervisor
Costa Crociere
03.2010 - 02.2015
High School Diploma -
ESCUELA NACIONAL DE SISTEMAS