Sebastian Rodriguez Alameda
Tucson,AZ
Summary
Passionate educator and connector with the song of a vocalist and proven track record of high-quality customer service. Excels in real-time client evaluation and subsequent development of strategies to drive outcomes.
Overview
13
13
years of professional experience
Work History
Benefits Eligibility Specialist
Arizona Department of Economic Security
08.2022 - Current
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Voice Teacher
Skillr
01.2022 - Current
- Taught fundamentals such as projection, breathing and vocal techniques.
- Helped students prepare for auditions and special events.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Mentored struggling students with individualized approach to enhance learning.
- Adapted teaching programs to meet individual and group needs.
- Taught performers of varying skill levels ways to improve overall range.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bookseller
Barnes & Noble
10.2021 - 08.2022
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with locating books and other materials in store.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Established strong relationships with customers to encourage repeat business.
- Implemented new procedures and policies to improve store operations.
- Researched and ordered new titles to maintain updated store selection.
- Used in-store system to locate inventory and place special orders for customers.
Social Media Manager
The Peabody Institute Student Affairs Department, Johns Hopkins University
01.2021 - 05.2021
- Increased student body engagement through social media.
- Monitored online presence of the universities brand to engage with users and strengthen Student body relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Conducted research to determine current benchmark trends and audience preferences.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Collaborated with other departments to develop integrated branding and public relations strategies.
Office Assistant
The Peabody Institute Student Affairs Department, Johns Hopkins University
10.2019 - 05.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Supported staff on special assignments and ad hoc projects.
Sales Representative
Vector Marketing Company
05.2018 - 05.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Representative
University Of Arizona Bookstore
06.2015 - 11.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Janitor
Corazon Ministries
01.2011 - 05.2015
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Education
M.D. - Vocal Performance
The Peabody Conservatory of The Johns Hopkins University
Baltimore, MD05.2021
Bachelor of Music - Vocal Performance
University of Arizona
Tucson, AZ05.2019
Skills
- Telephone Etiquette
- Applicant Engagement & Effective Communication Skills
- Program Knowledge & Resource Information
- Data Entry, Documentation, Reporting and Paperwork
- Voice Care
- Lesson Planning
- Interviewing
- Application Review & Support
- Eligibility Determination
- Live Performance Preparation
- Classroom Management
- Equipment Maintenance
Professional Skills
Created individualized voice lesson plans for students to meet their personal, educational, and professional goals and standards., Taught 30-60 minute voice lessons. Discussed and demonstrated proper vocal techniques., Greeted, interviewed, and communicated with potential clients in a professional manner., Maintained a case quality of 97% or higher while simultaneously managing 7-9 new cases each day., Provided high fidelity cashier and customer management techniques to ensure store and customer demands were met., Managed time and employed study skills to ensure music was learned in a timely fashion., Performed prepared music to students, professors, adjudicators, and general audiences., Utilized project management software., Developed social media presence by designing advertisements, scheduled posts, photographed relevant subjects, and used tools and functions within various social media apps., Evaluated and graded student vocal performance in alignment with goals or syllabus., Assessed applications against program, state, and federal policies to determine eligibility.
Timeline
Benefits Eligibility Specialist
Arizona Department of Economic Security
08.2022 - Current
Voice Teacher
Skillr
01.2022 - Current
Bookseller
Barnes & Noble
10.2021 - 08.2022
Social Media Manager
The Peabody Institute Student Affairs Department, Johns Hopkins University
01.2021 - 05.2021
Office Assistant
The Peabody Institute Student Affairs Department, Johns Hopkins University
10.2019 - 05.2020
Sales Representative
Vector Marketing Company
05.2018 - 05.2019
Customer Service Representative
University Of Arizona Bookstore
06.2015 - 11.2016
Janitor
Corazon Ministries
01.2011 - 05.2015
M.D. - Vocal Performance
The Peabody Conservatory of The Johns Hopkins University
Bachelor of Music - Vocal Performance
University of Arizona
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