Sebastian Sanchez
Austin
Summary
Dynamic warehouse professional with extensive experience at Vanguard, excelling in inventory management and safety compliance. Proven ability to enhance operational efficiency through effective team collaboration and meticulous attention to detail. Skilled in heavy lifting and problem-solving, consistently achieving high standards in shipping and receiving processes.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Vanguard
10.2022 - Current
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Received and processed incoming shipments, ensuring accurate inventory records.
- Conducted regular inspections of equipment to maintain safety standards and operational efficiency.
- Assisted in maintaining a clean and organized workspace to enhance productivity.
- Cycle Counting to ensure accuracy
Receiving Associate
Kyrishtruckcenters
07.2020 - 09.2022
- Coordinated receipt and inspection of incoming shipments to ensure accuracy and quality standards.
- Utilized inventory management systems to track stock levels and streamline receiving processes.
- Trained new associates on best practices for handling merchandise and operating equipment safely.
- Collaborated with warehouse staff to optimize space utilization and improve workflow efficiency.
Overnight Warehouse Associate
Sams Club Distribution
03.2017 - 03.2020
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to streamline packing and shipping processes.
- Conducted regular safety inspections, ensuring compliance with operational standards.
Customer Service Representative
Realtor.com
03.2018 - 04.2019
- Deescalated high-stress situations with irate customers using empathy and proven conflict resolution techniques, resulting in a 30% increase in customer satisfaction scores over 6 months.
- Educated prospective homebuyers on the home-buying process, simplifying complex information and boosting customer confidence, leading to a 20% increase in appointment conversions.
- Maintained 95%+ adherence to legal compliance by following scripted language and disclaimers, ensuring regulatory standards were met on every interaction.
- Applied troubleshooting frameworks to resolve technical issues, reducing repeat calls through accurate problem identification and efficient resolution.
- Inputted and updated accurate customer data across platforms, enhancing record integrity and contributing to faster follow-ups and service recovery.
Education
High School Diploma -
Austin Can Academy
Austin, TX03-2014
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Lifting and sorting
- Shipping and receiving
- Warehouse safety
- Order picking and processing
- Heavy lifting
- Loading and unloading
- Warehouse organization
- Data entry
Timeline
Warehouse Associate
Vanguard
10.2022 - Current
Receiving Associate
Kyrishtruckcenters
07.2020 - 09.2022
Customer Service Representative
Realtor.com
03.2018 - 04.2019
Overnight Warehouse Associate
Sams Club Distribution
03.2017 - 03.2020
High School Diploma -
Austin Can Academy