Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Sebastian Santander

Oxnard,California

Summary

Enthusiastic and personable sales person with over 8+ years of having a strong background in customer service. Able to deliver positive experiences while meeting and exceeding quotas. Experienced in cross-selling, up-selling, and building and maintaining strong rapport with customers. Wanting to make financial lives better by connecting people with the resources they need to be successful.

Overview

8
8
years of professional experience

Work History

Relationship Banker

Bank of America
Oxnard, CA
11.2022 - Current
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Identified and developed new business opportunities through client contracts.
  • Managed client complaints with high level of professionalism and competence.
  • Cross-trained on different positions to best support the team.
  • Sought out new business continuously through established pipelines and novel prospecting techniques.
  • Reviewed loan applications for accuracy and completeness before submitting them for processing.
  • Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
  • Provided leadership and guidance to team members while encouraging collaboration across departments.

Client Service Representative

Bank of America
Oxnard
05.2020 - 11.2022
  • Ensured accuracy of data entry into accounting system, including trial balances, reconciliations and journal entries.
  • Monitored cash flow projections on a daily basis and provided updates to senior management team.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted outbound calls to existing customers regarding their accounts.
  • Made outbound calls to existing and potential customers.
  • Assisted all other centers in Ventura County upon immediate request
  • Entrusted with supervisor overrides for other associates assisting the financial center manager

Sales Associate

Finish Line
Thousand Oaks, CA
06.2018 - 07.2020
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Exceeded department expectations for productivity and accuracy levels.

Sales Associate

Kay Jewelers
Thousand Oaks, CA
03.2019 - 04.2020
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Offered product and service consultations and employed upselling techniques.
  • Out sold entire part time team members within designated market

Front End Cashier

Costco
Oxnard, CALIFORNIA
04.2016 - 02.2018
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Identified customer needs and promoted matching targets to enhance store revenue.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
  • Called, e-mailed and followed-up on leads generated by company marketing efforts.

Education

GED -

Ventura College
Ventura, CA
04.2019

Skills

  • Fluent Spanish-speaking and writing
  • Adaptability
  • Resourcefulness
  • Assessing fraud potential
  • Asset protection strategies
  • Negotiating terms
  • Persuasive communication style
  • Comparing products

Accomplishments

  • Received quarterly "Pinnacle Award" due to exceeding and meeting all metrics for quotas in current position
  • Took additional training in order to receive override authority

References

  • David Mendoza: Chase bank manager (8055092060)
  • Brock Vazquez: Bank of America Auditor (8056518401)

Timeline

Relationship Banker

Bank of America
11.2022 - Current

Client Service Representative

Bank of America
05.2020 - 11.2022

Sales Associate

Kay Jewelers
03.2019 - 04.2020

Sales Associate

Finish Line
06.2018 - 07.2020

Front End Cashier

Costco
04.2016 - 02.2018

GED -

Ventura College

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Sebastian Santander