Dynamic PIC Pharmacist with extensive experience at Kroger, excelling in medication therapy management and customer service. Proven track record in optimizing workflows and enhancing patient outcomes through effective inventory control and staff supervision. Strong relationship builder, adept at resolving complex issues while ensuring compliance with safety regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PIC Pharmacist
Kroger
Houston
03.2025 - Current
Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
PIC/ Pharmacist
Kroger
10.2023 - 03.2025
Oversees all aspects of a pharmacy's daily operations, including staff supervision, medication dispensing, inventory management, patient counseling, ensuring compliance with regulations, and providing excellent customer service, while maintaining a high standard of patient safety and quality care
Accurately dispensing prescription medications as directed by a physician,
Reviewing prescriptions for accuracy and patient suitability, providing detailed information to patients about their medications including side effects and proper usage
Advising healthcare professionals on drug interactions and dosage.
Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
Flex Co-Manager / Pharmacist
Kroger
01.2023 - 10.2023
Accurately dispensing prescription medications as directed by a physician,
Reviewing prescriptions for accuracy and patient suitability, providing detailed information to patients about their medications including side effects and proper usage
Advising healthcare professionals on drug interactions and dosage.
Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
Pharmacist / PIC
CVS
05.2022 - 01.2023
Oversees all aspects of a pharmacy's daily operations, including staff supervision, medication dispensing, inventory management, patient counseling, ensuring compliance with regulations, and providing excellent customer service, while maintaining a high standard of patient safety and quality care
Accurately dispensing prescription medications as directed by a physician,
Reviewing prescriptions for accuracy and patient suitability, providing detailed information to patients about their medications including side effects and proper usage
Advising healthcare professionals on drug interactions and dosage.
Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
Educated patients about possible drug interactions and gave special administration instructions.
Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
Improved patient outcomes by providing comprehensive medication therapy management and counseling.
Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Pharmacist
Walgreens
02.2022 - 05.2022
Accurately dispensing prescription medications as directed by a physician,
Reviewing prescriptions for accuracy and patient suitability, providing detailed information to patients about their medications including side effects and proper usage
Advising healthcare professionals on drug interactions and dosage.
Managed a high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
Improved patient outcomes by providing comprehensive medication therapy management and counseling.
Vaccinated patients provide immunity against influenza, pneumonia, and other diseases.
Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
Intern
CVS Pharmacy
02.2021 - 12.2021
Keep accurate up-to-date records and patient profiles to ensure accuracy
Keep in contact with doctors and hospitals regarding patients when necessary
Return phone calls in a timely and professional manner
Ensure all supplies are stored and disposed of properly
Separate count weigh etc. proper dosage of each medication order
Assist and instruct customers in the purchase of non-prescription medications and medical equipment when they are in need of help
Instruct pharmacy customers of the proper usage and dosage of medication as well as any precautions that should be taken or possible side effects
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Sorted and organized files, spreadsheets, and reports.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Analyzed problems and worked with teams to develop solutions.
Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Intern Pharmacist
UofL Hospital
01.2021 - 03.2021
Participate in vancomycin dosing and monitoring the blood level trough and peak
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Analyzed problems and worked with teams to develop solutions.
Participated in workshops and presentations related to projects to gain knowledge.
Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Recommend a dose according to kidney function and hospital guidelines
Participating in a daily huddle infections team patient review and recommendations
Monitoring most daily medication and antibiotic regimen related to kidney function
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Educated patients on proper medication administration techniques, potentially reducing adverse effects or complications from incorrect usage.
Assisted pharmacists in conducting medication therapy reviews, identifying potential drug-related problems and formulating interventions to enhance patient care.
Intern Pharmacist
Floyd Hospital
01.2021 - 03.2021
Supported pharmacists in optimizing treatment plans for patients, ensuring safe and effective medication use.
Evaluated and monitored medication therapy management services to help patients achieve optimal health outcomes.
Promoted medication adherence through regular follow-ups with patients, offering support as needed throughout their treatment journey.
Used pharmacy software to enter prescription and insurance information.
Educated Type 2 diabetes patients on medication therapy, proper nutrition, and fitness.
Reconstituted oral liquids.
Monitoring the blood level INR during patient visit
Performing the INR blood test
Getting the results and recommending warfarin dose changes
Monitor warfarin and any blood thinner medication and patient bleeding risk
Educate the patient in home INR test kit
Follow on patient discharge medication consultation on bed
Review discharge medicine list
Intern
Madison/ Kings Daughters Hospital
01.2021 - 03.2021
Monitoring COVID-19 cases and medicine regimen
Monitor kidney function and medication doses
Recommend medication changes as necessary
Writing note on patient file and updates orders
Interring and discontinuing orders
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Contributed to positive work environment by actively participating in team-building activities.
Intern Pharmacist
Optum Specialty Pharmacy
01.2021 - 03.2021
Educated patients on proper medication administration techniques, potentially reducing adverse effects or complications from incorrect usage.
Improved patient satisfaction by addressing questions and concerns regarding their prescriptions in a timely manner.
Assisted pharmacists in conducting medication therapy reviews, identifying potential drug-related problems and formulating interventions to enhance patient care.
Enhanced patient care by providing accurate medication dispensing and prescription counseling.
Following up with patients regarding side effects and adverse events
Reporting adverse events to manufactures
Suggesting remedies for patient regarding side effects, suggesting ways to improve adherence to medicine, like Ozempic, Ofev, ..etc
Makingaking multiple daily phone calls to patients to follow up for any side effects or adders events , about 100 phone calls daily
Intern
Walgreens
07.2020 - 02.2021
Keep accurate up-to-date records and patient profiles to ensure accuracy
Keep in contact with doctors and hospitals regarding patients when necessary
Return phone calls in a timely and professional manner
Ensure all supplies are stored and disposed of properly
Separate count weight etc. proper dosage of each medication order
Assist and instruct customers in the purchase of non-prescription medications and medical equipment when they need help
Instruct pharmacy customers on the proper usage and dosage of medication as well as any precautions that should be taken or possible side effects
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Intern Pharmacist
UofL Health- Jewish Campus in patient Pharmacy
06.2019 - 03.2020
Communication with varies healthcare practitioners regarding patient medication orders and follow up
Processing the unite dose orders and send it to the floor by vacuum system or by hand
Respond to medical codes by delivering specific urgent medications during code events in variant locations in the hospital
Answering phone calls and process most of the inquiries by other healthcare practitioners
Label and package of all orders and doses
Compounding of oral medications and paste medications examples, magic mouth wash and Wanda butt cream, omeprazole oral solution, famotidine oral solutions and many other medications
Prepare all oral daily doses syringes and labeling them with proper information and prepare them for final pharmacist verifications
Managing inventory through carousel vertical storage system and pulling and restoking all medications stored in this unit
Maintain medications refill and unload through floor pyxis system by doing several rotations tour daily by cart fill or manual box unit fill
Delivering and filling controlled medications and doing dual verification process with nurses
Many other daily duties on the pharmacy to make sure the smooth flow of the daily work, and all orders getting processed and delivered quickly
Processing and solving daily issues and problems by finding the solutions quickly by coordinating with other coworkers effectively
Pharmacy Intern
Meijer
12.2018 - 06.2019
Processing daily prescription and maintain daily workflow for the community pharmacy tasks
Counseled patients on new medications or changes in drug therapy
Prepared and dispensed medications
MTM follow up and counseling the patient on their current medications by assisting them toward solving the adherence problems
Managing the stock on shelves and keeping all medication organized
Managing the stock level and making new orders when necessary
Communicating with coworkers to maintain the speed of the flow of the daily activity
Refill Rx through phone call or through the automatic system orders
Receiving Rx from patients and processing them and filling them
Delivery of the medication through the cashier process
Processing the claims through the insurance companies
Helping the patients to choose through the OTC medications depending on their health problems
Recommend and administer vaccinations to patients
Intern Pharmacist
Jewish Hospital Pharmacy
01.2019 - 03.2019
Educated patients on proper medication administration techniques, potentially reducing adverse effects or complications from incorrect usage.
Increased efficiency in the pharmacy by implementing best practices for proper storage, organization, and handling of medications.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Educated Type 2 diabetes patients on medication therapy, proper nutrition, and fitness.
Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Advised patients on medication side effects and contraindications and explained proper administration.
Reconstituted oral liquids.
Assisted other pharmacy staff with drug inventory, purchasing and receiving.
Managed drug and supply inventories.
170 hours training
Pyxis machines follow up and maintenance
Compounding medications
IV room training
Antibiotic patches preparation in ISO-5 rooms
Follow up with all the daily dosing unit orders and filling
Oral medication dosage preparations
Pharmacy Intern
Walmart Pharmacy and Costco Pharmacy
01.2018 - 04.2018
Keep accurate up-to-date records and patient profiles to ensure accuracy
Keep in contact with doctors and hospitals regarding patients when necessary
Return phone calls in a timely and professional manner
Ensure all supplies are stored and disposed of properly
Separate count weigh etc. proper dosage of each medication order
Assist and instruct customers in the purchase of non-prescription medications and medical equipment when they are in need of help
Instruct pharmacy customers of the proper usage and dosage of medication as well as any precautions that should be taken or possible side effects
Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
Provided friendly customer service at drop-off and pick-up counters.
Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
Used pharmacy software to enter prescription and insurance information.
Education
Doctor of Pharmacy - Pharmacy
Sullivan University
Louisville, KY
12.2021
Associate of Science - Pre-Pharmacy major
Blue Grass Community College
Lexington, KY
01.2018
Skills
Productivity management, Oral and written communication
Reading comprehension, Human resource management
Time management, Numeracy
Material resource management, Leadership
Attention to detail, Inventory management, Collaboration
Pharmacy-Based Immunization Delivery, American Pharmacists Association, 2018-Present
Cardiopulmonary Resuscitation (CPR)/Automated External Defibrillator (AED), American Safety & Health Institute, 2018-Present
Pharmacist, Kentucky Board of Pharmacy, LN 022601, 2021-Present
Pharmacist, Texas State Board of Pharmacy, LN 71637, 2022-Present
Pharmacist, Indian State Board of Pharmacy, PR000148A, 2023-Present
Pharmacist, Ohio State Board of Pharmacy, 03442930, 2023-Present
Languages
5,5
Professionalpublicationsandpresentations
Basic Knowledge in Compounding Equipment and Measuring Procedure, Group of Technicians in Jewish Pharmacy, Louisville, KY, Eric Blair, Pharm.D., 09/2019
Methamphetamine Use Disorder Treatment Options, Group of Pharmacists and Pharmacy Students at Floyd Baptist Hospital, New Albany, IN, Cathy, Pharm.D., 02/2021
Hypertension Guidelines Discussion, Pharmacy Student Class 2021 at Sullivan University, 2020
SaNOtize’s Breakthrough Anti-Viral Nasal Spray, Group of Pharmacists and Pharmacy Students at Clark Memorial Hospital, Jeffersonville, IN, Eric Norrington, PharmD Clinical ID Specialist
Leadershipandprofessionalorganizations
Academy of Student Pharmacists (APhA-ASP), 2018-Present
American Society of Health System Pharmacists (ASHP), 2018-Present
References
Jeff Tate, Pharmacist /Meijer Pharmacy / phone 502-718-0843/ 9901 Dixie HWY louisville ky 40272
Heather Proffitt / OPTUM Pharmacy / specialty and infusion pharmacy / 1050 Patrol Road , Jeffersonville , IN 47130