Sebastian Urdaneta
Jacksonville,FL
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Camp Counselor
Play Academy
Wellington, FL
06.2024 - 07.2024
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
- Developed individualized behavior management plans for campers with special needs.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Enforced safety rules while supervising high ropes course activities such as zip lining and rock climbing walls.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Improved camper experience with list of flash-fun ideas.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Welcomed participants and directed to assigned areas.
- Coordinated outdoor adventures, including hiking, canoeing, and ropes courses, emphasizing team building and personal growth.
Sales Associate
Abercrombie & Fitch
Wellington, FL
06.2023 - 08.2023
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Sales Associate
Pacsun
Wellington, FL
06.2023 - 08.2023
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Used technology resources to assist customers in locating and selecting items.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Prepared merchandise for purchase or rental.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
H&M
Retail
Wellington, FL
06.2022 - 08.2022
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Greeted customers, identified their needs and provided assistance with product selection.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Improved customer service feedback scores through outstanding service.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Forever 21
Sales Associates
Wellington, FL
06.2021 - 08.2021
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Used technology resources to assist customers in locating and selecting items.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Palm Beach Central High School
Wellington, FL05-2024
Skills
- Positive Reinforcement
- Equipment Inspection
- Child Supervision
- Peer Mentoring
- Activity Planning
- Group activity implementation
- Product Sales
- Customer Needs Assessment
- Sales Development
- Outgoing Personality
- Teamwork and Collaboration
- Time Management
- Fitting room maintenance
- Complex Problem-Solving
- Problem-Solving
- Inventory control procedures
- Display Setup
- Merchandising knowledge
- Policy and Procedure Adherence
- Positive and professional
- Stocking and Receiving
Affiliations
- Soccer
- Volleyball
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
- AutoCAD Desk Certificate
- Autodesk Inventor Certificate
- Autodesk Revit Certificate
- Tech Design Recognition Certificate
Timeline
Camp Counselor
Play Academy
06.2024 - 07.2024
Sales Associate
Abercrombie & Fitch
06.2023 - 08.2023
Sales Associate
Pacsun
06.2023 - 08.2023
H&M
Retail
06.2022 - 08.2022
Forever 21
Sales Associates
06.2021 - 08.2021
High School Diploma -
Palm Beach Central High School
- AutoCAD Desk Certificate
- Autodesk Inventor Certificate
- Autodesk Revit Certificate
- Tech Design Recognition Certificate
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