Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sebastian Vargas

Crystal City,Texas

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

PFS Group
Crystal City, TX
04.2022 - Current
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Warehouse Worker

Amazon
San Antonio, TX
04.2021 - 11.2021
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Operated scanners, computers, and other equipment to track orders.
  • Investigated any reported problems regarding shipping errors or damages.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.

Store Team Member

Kwik Chek
Crystal City , TX
06.2019 - 06.2021
  • Utilized upselling techniques to increase customer satisfaction and revenue.
  • Operated cash register to process sales transactions.
  • Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
  • Organized and maintained store displays.
  • Adhered to all company policies regarding customer service standards.
  • Participated in weekly team meetings to discuss strategies for improving customer service.
  • Managed opening and closing duties such as setting alarm systems, locking doors.
  • Conducted price checks on items when requested by customers.

Education

Some College (No Degree) - Liberal Arts And General Studies

Southwest Texas Junior College
Uvalde, TX

Skills

  • Paperwork Processing
  • Data Collection
  • Account updating
  • Appointment Scheduling
  • Call Management
  • Information Security
  • Inbound and Outbound Calling
  • Data Entry
  • Spreadsheets
  • Medical terminology knowledge
  • Shipping and receiving understanding
  • Senior leadership support
  • Microsoft PowerPoint
  • Technical Support
  • Researching
  • Multi-Task Management
  • Prioritization

Timeline

Customer Service Representative

PFS Group
04.2022 - Current

Warehouse Worker

Amazon
04.2021 - 11.2021

Store Team Member

Kwik Chek
06.2019 - 06.2021

Some College (No Degree) - Liberal Arts And General Studies

Southwest Texas Junior College

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Sebastian Vargas