Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sebastian Varghese

Philadelphia,PA

Summary

Resourceful and dependable professional with a strong foundation in customer service, sales, and operational management across the banking and retail sectors. Demonstrates a consistent ability to handle multiple responsibilities with a positive attitude and a focus on delivering exceptional client experiences. Adept at building meaningful relationships, resolving customer issues, and supporting team goals through collaboration and initiative. Experienced in guiding clients through digital banking tools, managing financial transactions with precision, and ensuring compliance with policies and regulations. Committed to continuous growth and contributing to dynamic, team-oriented environments.

Overview

8
8
years of professional experience

Work History

Associate Banker (Part-Time)

JPMorgan Chase Bank
11.2024 - Current
  • Delivered friendly, attentive service by greeting clients, managing lobby flow, checking clients into the queue, and scheduling/canceling appointments.
  • Assisted clients with daily transactions and account openings while ensuring full compliance with policies and banking regulations.
  • Educated clients on digital banking options like Chase Mobile App, Chase.com, and ATMs.
  • Built strong client relationships through active listening, empathy, and tailored solutions, referring to financial specialists as needed.
  • Performed branch operations, including managing cash devices like ATMs and vaults, following all operational procedures.

Store Manager (Part-Time)

Sunoco
08.2017 - 02.2024
  • Trained and supervised staff on store operations, customer service standards, and safety protocols.
  • Monitored daily sales reports and implemented strategies to increase revenue and reduce operational costs.
  • Resolved customer complaints and concerns promptly and professionally to maintain customer satisfaction and loyalty.
  • Ensured compliance with health, safety, and environmental regulations within the store.
  • Performed regular audits of inventory, cash drawers, and vendor deliveries to ensure accuracy and prevent shrinkage.
  • Built rapport with local vendors and suppliers to negotiate pricing and streamline delivery schedules.
  • Oversaw the implementation of promotional campaigns and in-store advertisements.

Sales Associate

Aldi
06.2021 - 05.2023
  • Assisted with opening and closing procedures, including balancing cash registers and preparing bank deposits.
  • Delivered high-efficiency checkout service while maintaining accuracy in scanning and cash handling.
  • Supported shift leaders in maintaining store appearance, cleanliness, and safety compliance.
  • Provided support for inventory replenishment, backroom organization, and rotation of perishable goods.
  • Cross-trained in multiple store functions including bakery, produce, and customer returns to enhance team flexibility.
  • Responded to customer inquiries with product knowledge and recommendations to drive sales.
  • Maintained a fast-paced work ethic during peak hours while consistently meeting performance targets.

Enumerator

U.S. Census Bureau
06.2020 - 10.2020
  • Conducted in-person and telephone interviews with residents to collect accurate demographic and household data.
  • Navigated assigned territories efficiently and independently, often under tight deadlines and changing conditions.
  • Ensured data integrity by verifying and clarifying information provided by respondents using standardized procedures.
  • Maintained detailed records of daily visits, completed questionnaires, and submitted timely updates to supervisors.
  • Overcame resistance and addressed confidentiality concerns by clearly explaining the purpose and importance of the Census.
  • Demonstrated cultural sensitivity and professionalism while engaging with individuals from diverse backgrounds.
  • Reported daily progress, field challenges, and unusual situations to field supervisors for resolution and tracking.
  • Adapted to rapidly changing health and safety guidelines during COVID-19 while ensuring completion of work objectives.

Education

Bachelor of Business Administration - Management, Economics

Temple University
Philadelphia, PA
12.2025

Skills

  • Microsoft Office (Word, Excel, PowerPoint)
  • Product Sales
  • Inventory Control
  • Merchandising Knowledge
  • POS Systems
  • Payroll Management
  • Loss Prevention
  • Cash Handling & Reconciliation
  • Digital Banking Education
  • Conflict Resolution
  • Customer Relationship Management (CRM)
  • Regulatory Compliance
  • Sales Strategy & Upselling
  • Time Management
  • Data Entry & Record Keeping
  • Team Supervision & Training

Timeline

Associate Banker (Part-Time)

JPMorgan Chase Bank
11.2024 - Current

Sales Associate

Aldi
06.2021 - 05.2023

Enumerator

U.S. Census Bureau
06.2020 - 10.2020

Store Manager (Part-Time)

Sunoco
08.2017 - 02.2024

Bachelor of Business Administration - Management, Economics

Temple University

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