Sebastian Wentz
Blue Springs,MO
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
5
5
years of professional experience
Work History
Help Desk Technician II
Viracor-Eurofins
02.2022 - Current
- Installs, configures, and maintains personal computers and workstations.
- Serve as primary contact for administration activities and responsibilities for desktop computers, printers, phones, smartphones, software deployment, antivirus management, security and patches as well as additional technologies inclusive of both hardware and software.
- Maintain complete, timely and accurate record of network administration.
- Organizes workload to ensure deadlines are met; schedules work assignments in order of priority and date received.
- Provides instruction and training to end users in operating systems, software applications, telephone system, building security and manages card access
- Set up computer, equipment, phone, email, voicemail, and security for new users, also make any changes or deletions for associate moves or terminations
- Install, upgrade and maintain updates to software applications
- Maintain change control log for all computer.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference
Client Services Analyst II
Vista Outdoor
01.2021 - 02.2022
- Initial point of contact on site for all IT issues supports local technology needs for end user community.
- Responsible all aspects break/fix within four walls of the location.
- IT Project support for new business initiatives including contributing to the vision and future of the brand.
- Strong Multi-tasking and task prioritization skills.
- Self-motivated and self-directed with the ability to work with little supervision.
- Attention to detail and accuracy.
- Available for 40-hour on-site work week with on-call availability on an as needed basis.
- Read Technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support.
- Provide computer/telephone orientation to new Site Support Services staff members.
- Acted as lead party for external calls and client visits.
Ops Support Engineer
New Directions Behavioral Health
06.2018 - 01.2021
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems
- Logs and tracks calls using problem management database, maintains history records, problem documentation, as well as software and hardware inventories
- Installs hardware, software, and peripherals
- Prepares standard statistical reports, such as help desk incident reports
- Works with Engineers to explain software errors, recommend changes to programs, and assists in identification of emerging technologies and products
- Calls software and hardware vendors to request service regarding defective products
- Tests software and hardware to evaluate ease of use and whether product will aid user in performing work
- Develops, writes and revises user Knowledge base articles
- Support goals of the Information Systems Division and participate as a member of the Information Systems team
Education
No Degree - COMPtia Security +
Arcent University
Kuwait05.2011
No Degree - COMPtia Network +
Arcent University
Kuwait 05.2011
No Degree - COMPtia A+
Arcent University
Kuwait04.2011
No Degree - 25U School
US ARMY Signal School
Augusta, GA09.2009
No Degree - 25F School
US ARMY Signal School Q
Augusta, GA12.2008
High School Diploma -
East Magnet High School
Kansas City, MO05.1996
Skills
- Technical Support Triage
- Support Ticket System Management
- SOP Development
- Technical Documentation
- Application Support
- Customer Service
- Hardware Configuration
- Documentation Development
- Data Recovery
- Hardware and Software Configuration
- Problem-Solving
Timeline
Help Desk Technician II
Viracor-Eurofins
02.2022 - Current
Client Services Analyst II
Vista Outdoor
01.2021 - 02.2022
Ops Support Engineer
New Directions Behavioral Health
06.2018 - 01.2021
No Degree - COMPtia Security +
Arcent University
No Degree - COMPtia Network +
Arcent University
No Degree - COMPtia A+
Arcent University
No Degree - 25U School
US ARMY Signal School
No Degree - 25F School
US ARMY Signal School Q
High School Diploma -
East Magnet High School
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