Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sebastian Witkowski

Burbank,Illinois

Summary

As a highly motivated and experienced retail professional, I have developed a broad range of skills and expertise that make me well-suited for this position. With a Bachelor's degree in Business Management and Entrepreneurship, I have a solid foundation in business principles, and I have honed my analytical, problem-solving, and leadership skills through various projects and field studies. Moreover, I am adaptable, flexible, and able to work effectively in fast-paced, unpredictable environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

AB-ME

Chase Bank
Chicago , IL
11.2023 - Current
  • Demonstrated rapid carrier progression within a year, transitioning from AB to AB-ME within a few moths.
  • Spearheaded the opening of a wide range of accounts since July, including standard accounts such as Total and Sapphire checking, as well as more complex accounts such as representative payee and ULTMA accounts.
  • fluent in polish, enhancing client communication services.
  • Maintained impeccable OSAT scores of 10.
  • expert in cultivating strong client relationships with ease.
  • delivers tasks with precision, never appearing on branch dashboard.
  • proficient in account maintenance, adept at resolving compromised accounts and identity theft.
  • Can effectively and effortlessly manage client central, customer assist, EIV, and solutions explorer.
  • Handled decedent account closures with professionalism, showcasing empathy and offering heartfelt condolences to clients while navigating sensitive finacial matters with care and efficiency.
  • Proficient in explaining diverse product offerings and identifying the best solutions tailored to clients’ needs, often opening comprehensive product packages for clients opening new accounts as well as existing clientele.
  • Skilled in setting up clients with post-account convenience's including long-term financial goals, credit-building strategies, and other essential services.
  • Motivated coworkers to improve branch performance, resulting in a significant increase in client adoption of long-term goal conveniences from roughly 25 to now over 100 monthly.
  • Recognized for exceeding performance metrics as a part-time account opener, driving higher team engagement and contributing to overall branch success.

Teller

PNC Bank
08.2023 - Current
  • Accurately counted and dispensed cash to customers, ensuring the precise amount was provided in every transaction
  • Offered personalized financial advice to customers, identifying suitable bank products and services that aligned with their financial goals
  • Consistently balanced cash drawers at the end of each shift, maintaining a flawless record of accuracy
  • Received and maintained several 10 star customer reviews showcasing exceptional customer service skills (even nicknamed by the regional higher ups as the superstar teller)
  • Successfully verified customer identities by examining identification documents, signatures, and residential addresses to prevent fraud
  • Conducted thorough verification of cash transactions with colleagues to ensure accuracy and compliance with bank procedures

Sales Representative

Lowes
02.2023 - 05.2023
  • Consistently met sales targets at Lowe's by providing personalized customer service, leveraging extensive product knowledge, and making tailored recommendations to drive customer satisfaction and sales
  • Resolved customer issues effectively by actively listening, empathizing, and delivering appropriate solutions, leading to high levels of customer satisfaction and repeat business
  • Collaborated with a diverse team of sales associates, managers, and support staff to ensure smooth operations and exceptional customer service

Front End Service Desk Worker

Menards
02.2022 - 01.2023
  • Acted as the head cashier, displaying leadership potential by effectively managing and delegating tasks to the team
  • Developed exceptional customer service skills as a service desk employee, ensuring customer satisfaction and providing excellent service
  • Maintained financial integrity through accurate accounting and reconciliation procedures

Sales Representative

Hollister
11.2017 - 08.2021
  • Demonstrated exceptional customer service skills by assisting customers with their purchases, locating items, and encouraging them to join the store's reward program to enhance customer loyalty, satisfaction, and sales numbers
  • Mentored new team members on POS system operation, customer service strategies, and sales goals to help them achieve their objectives and contribute to the store's success
  • Reviewed and reconciled accounting information with the cash drawer to identify discrepancies and ensure accurate record-keeping and reporting
  • Addressed customers' inquiries about store policies, products, and concerns in a professional and friendly manner to enhance the customer experience and promote customer satisfaction

Education

MBA - Management

Northern Illinois University
Dekalb, IL
05-2026

Bachelors - Business Management and Entrepreneurship

Illinois State University
Bloomington-Normal
05.2023

Skills

Customer Service Excellence

Product Knowledge

Sales and Cross-Selling

Relationship Building

Communication Skills

Problem-Solving

Attention to Detail

Empathy and Emotional Intelligence

Time Management

Team Collaboration

Financial Advising

Conflict Resolution

Technical Proficiency

Compliance and Risk Management

Sales Goal Achievement

Certification

  • Notary Public through National Notary/Chase

Languages

Polish
Native/ Bilingual

Timeline

AB-ME

Chase Bank
11.2023 - Current

Teller

PNC Bank
08.2023 - Current

Sales Representative

Lowes
02.2023 - 05.2023

Front End Service Desk Worker

Menards
02.2022 - 01.2023

Sales Representative

Hollister
11.2017 - 08.2021

MBA - Management

Northern Illinois University

Bachelors - Business Management and Entrepreneurship

Illinois State University

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