Sebastian Zamora

• Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
• Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
• Conducted road tests on vehicles per to verify safe operating order of vehicle.
• Inspected cars to diagnose problems and perform repairs.
• Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines and electrical assemblies.
• Dismantled faulty assemblies to repair or replace worn or damaged parts.

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• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained up-to-date knowledge of product and service changes.

• Answered customers' questions, recommended items, and recorded order information.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Upsold appetizers, drinks and desserts to increase restaurant profits.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
• Greeted new customers, discussed specials, and took drink orders.
• Trained new waitstaff on proper food handling, customer service and safety procedures.

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Excelled in every store position and regularly backed up front-line staff.
• Tracked receipts, employee hours, and inventory movements.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Implemented policies and standard operating procedures for continuous improvement.