Sebastian Andres Damacela

Cashier :

• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Trained new cashiers on register operations and customer service techniques.
• Recognized by management for providing exceptional customer service.
• Accepted cash and credit card payments, issued receipts and provided change.
• Completed day-to-day duties accurately and efficiently.

Kitchen :

• Prepared and cooked menu items following company recipes and standards.
• Maintained cleanliness and organization of kitchen workstations and equipment.
• Operated fryers, grills, and other cooking equipment safely and efficiently.
• Monitored food quality during cooking to meet safety and taste standards.
• Trained new staff on kitchen procedures, equipment usage, and safety practices.
• Kept stations stocked and ready for use to maximize productivity.
• Prepared menu items such as french fries, onion rings, chicken and other deep fried foods.
• Mixed ingredients for batter or dough.
• Kept items warm until sold using heat lamps.
• Worked closely with cashiers to obtain order information and accurately complete customers' orders.
• Dropped off food and drink orders for customer pickup.
• Followed all safety and sanitation guidelines when handling food and cleaning kitchen areas.
• Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
• Adhered to food safety and HACCP regulations to prevent contamination of food.
• Assisted in preparation of menu items ranging from burgers to sandwiches.
• Set up station according to standard operating procedures with ample backup product to complete shift.
• Used grills, deep fryers and griddles to cook food.
• Prepared multiple orders at once for speedy service.

Host | Server :

• Greeted and seated guests promptly upon arrival.
• Maintained cleanliness and organization of waiting areas.
• Provided exceptional customer service in fast-paced dining environment.
• Managed food and beverage orders efficiently for diverse clientele.
• Handled cash transactions accurately during busy service periods.
• Took orders from customers accurately and in a timely manner.

• Trained new employees on operational standards, safety protocols, company values and procedures consistently.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Monitored employee productivity to provide constructive feedback and coaching.
• Addressed employee concerns promptly to maintain a positive work environment.
• Oversaw daily operations ensuring compliance with company policies and procedures.
• Conducted quality checks and accuracy audits.
• Coordinated, organized, and prioritized workloads for team members.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Assigned projects and distributed tasks to team members as per area of expertise.
• Delegated tasks to multiple employees while maintaining efficient workplace.
• Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.

• Operated industrial cleaning equipment to ensure thorough sanitation of facilities.
• Collaborated with team members to establish efficient cleaning schedules and workflows.
• Utilized chemical cleaners safely while adhering to manufacturer guidelines for usage.
• Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
• Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
• Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
• Ensured that all equipment was properly stored after use.
• Kept business entrances clean, tidy and professional in appearance.