Sebastian Hernandez
Greenwich,CT
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Dependable worker with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Geek Squad Agent
Best Buy, Geek Squad
Norwalk, CT
08.2021 - Current
- Assisted in developing and implementing different workflows and communication processes.
- Prepared accurate and concise reports, conveying progress, issues and solutions.
- Provided consultation and training support to clients regarding [Software] operation.
- Participated in training and managing new hires to bring new team members up to speed.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
- Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Installed, set up and repaired devices and system components.
- Worked with team members to install and maintain equipment.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Maintained clean tools, test equipment and work motor vehicles.
- Provided key information to customers, educating on equipment, products and services.
- Hoisted, measured, tested and drilled for various products safely and efficiently.
- Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Completed scheduled appointments on time to drive quality service.
- Used bolts, rivets and screws to fasten parts.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Utilized hand tools and epoxy to safely splice cables.
- Installed outlets, drops, converters, modems and digital terminals.
Carpet Installer
Riverside carpet
Stamford, CT
08.2020 - 02.2021
- Maintained schedule of appointments and conducted reminder calls to eliminate no shows.
- Discussed cleaning solutions and estimated drying times to educate customers for aftercare.
- Furnished quality carpet and upholstery cleaning services to residential and commercial clients.
- Followed company uniform, performance and security policies with every job.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.
- Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
- Maintained cleaning machines and tools and verified excellent condition before using at customer site.
- Examined products and trimmed off excess materials to meet specifications.
Valet Parking
Delamar Palasari Indah Hotel
Greenwich, CT
04.2019 - 08.2020
- Filed guest's keys and tickets systematically, efficiently pinpointed vehicle locations, retrieved guest's vehicles quickly and offered directions to next destination.
- Greeted visitors with care and compassion and expressed empathy and patience for anxious, potentially disruptive and upset patrons.
- Relocated and repositioned patrons' vehicles between valet driveway and parking facility and displayed professional and courteous customer service regardless of weather conditions.
- Inspected each vehicle for damage, dents or marks before taking possession, recorded findings on claim ticket and meticulously cared for vehicle to protect from damage.
- Maintained constant traffic flow to keep main entrance clear and free of unattended vehicles while also making time to assist wheelchair-bound patrons and others with disabilities.
- Presented claim tickets to customers, highlighted special events and promotions regarding property and offered to escort customers to guest reception area and store luggage.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Greeted customers and took car keys to park vehicles in available spots.
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Maintained cleanliness of service area by sweeping, mopping and organizing.
- Reported unusual or unsafe situations to security for immediate attention.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
- Informed guests of location of hotel reception, concierge and lounges.
- Positioned and removed barricades to open or close parking areas.
- Removed snow from common areas to create safe operating environment.
Waiter
Sandy events
Greenwich, CT
05.2018 - 10.2019
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Set up tables in between patrons to reduce wait times.
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Garnished dishes and beverages to serve visually appealing menu items.
Education
High School Diploma -
Greenwich High School
Greenwich, CT06.2018
Skills
- Bilingual (Spanish-English)
- Content Management System
- Forecasting and Reporting
- Requirements Gathering
- Performance Assessments
- Work Planning and Prioritization
- Integrity and Honesty
- Delivery Assurance
- Safety Regulations
- Problem-Solving
- Client Engagement
- Following Safety Practices
- Pre-installation Site Prep
- Maintenance and Repair
- Vehicle Operation
- Equipment Operation
- Worksite Inspection
- Worksite Preparation
- Attention to Detail
- Customer Service
- Blueprint Reading
- Product Inspection
- Time Management
- Component Repairs
- Inventory Accountability
- Spanish and English Fluency
- Site Surveys
- Troubleshooting and Testing
- Loading and Unloading
- Professional Appearance
- Quality Checks
- Inventory Oversight
- Work Orders
- Positive Attitude
- Troubleshooting and Diagnostics
- Planning & Organizing
- Heavy Lifting
- Power Tools and Equipment
- System Installation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Geek Squad Agent
Best Buy, Geek Squad
08.2021 - Current
Carpet Installer
Riverside carpet
08.2020 - 02.2021
Valet Parking
Delamar Palasari Indah Hotel
04.2019 - 08.2020
Waiter
Sandy events
05.2018 - 10.2019
High School Diploma -
Greenwich High School
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