SEBASTIÁN J. COLÓN
Caguas,PR
Summary
Systematic and knowledgeable with strong attention to detail, strong work ethic, and eager to take on new challenges and experiences. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
2
2
years of professional experience
Work History
Claims Department Representative
LinkActiv
07.2021 - 01.2023
- Perform highly in a time-based environment to increase customer satisfaction during inbound or outbound calls
- Establish a positive tone with customers seeking information on their insurance plan
- Provide precise information in order to maximize transparency with the customer on the service they are receiving.
Retention Representative
LinkActiv
05.2021 - 07.2021
- Responsible for inbound calls from customers dissatisfied with insurance plans for cellphones
- Informed clients and answered policy related questions (i.e enhanced packages, rates)
- Addressed complaints from clients with the goal of increasing satisfaction and securing renewals.
Crewmate | Arcos Dorados
11.2020 - 05.2021
- Maintained a safe and clean workspace to guarantee product quality
- Restocked produce in a timely manner for the efficient fulfillment of orders
- Divided the daily workload amongst the crewmates to attain high efficiency levels.
Education
Bachelor of Arts - Music
Universidad De Puerto Rico
Río Piedras05.2024
Skills
- MS Office (Word, PowerPoint and Outlook)
- 86 wpm typing speed
- Mail handling
- Sorting and labeling
- Constructive Feedback
- Information Assistance
- Claims Investigations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Claims Department Representative
LinkActiv
07.2021 - 01.2023
Retention Representative
LinkActiv
05.2021 - 07.2021
Crewmate | Arcos Dorados
11.2020 - 05.2021
Bachelor of Arts - Music
Universidad De Puerto Rico
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