Sebastian W. Joe
Torrance,CA
Summary
Enthusiastic Operations Supervisor and Company Trainer, with 5+ years of experience, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service, time management and training in multitasking capabilities. Motivated to learn, grow, and excel in any industry.
Overview
10
10
years of professional experience
Work History
Associate Personal Banker
Wells Fargo & Company
06.2023 - 09.2024
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Promoted financial products by maintaining excellent service offering knowledge.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Expanded client base by promoting new financial products.
- Followed up with customers to gather feedback and provide additional assistance.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Explained account terms and conditions to customers.
Bank Teller
Wells Fargo & Company
04.2021 - 06.2023
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Assisted customers with compromised debit cards and issued new credentials.
Front Counter Cashier
Mulligan Family Fun Center
01.2015 - 02.2020
- Performed cash, card and check transactions to complete customer purchases.
- Answered questions about store policies and concerns to support positive customer experiences.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Counted cash in register drawer at beginning and end of shift.
- Reviewed and resolved differences between accounting information and cash drawer.
- Handled several hundred dollars worth of cash transactions per day and maintained accurate and correct amounts of money.
- Attended to the needs of between 100-300 customers per day, answering questions and maintaining accurate register monetary balances.
- Operated POS register system to process new purchases, item returns and merchandise exchanges.
Feeder Yard Supervisor
UPS
11.2020 - 12.2020
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
- Coordinated activities of field personnel when in yard or between projects to facilitate equipment maintenance, yard organization and clean-up.
- Inspected loading operations for outgoing delivery to comply with shipping specifications, load limits and safety regulations.
- Assisted upper level management in ensuring that dozens of UPS drivers and hundreds of trailers were accounted for and maintained responsibility over shipping routes.
- Accounted for misplaced or lost trailers on premises.
Operations Supervisor
Mulligan’s Family Fun Center
12.2019 - 02.2020
- Kept track of schedules and ensured that meal breaks and other issued breaks were given promptly for between 8-12 employees.
- Ensured that disputes regarding guests or fellow employees were resolved quickly and calmly.
- Scheduled and assigned tasks for at least 8-12 assigned employees for each day.
- Administered disciplinary action and alert management when employees violate company policy.
Operations Trainer
Mulligan Family Fun Center
08.2016 - 02.2020
- Educated and informed between 10-12 new and current employees about company policies and outdoor operation protocol and safety per year.
- Provided hands-on training to trainee employees and established competency to work in trained areas of park.
- Administered company examinations to ensure well retained and grounded knowledge regarding operation protocols.
- Filed employee training paperwork for upper management and recommended supplementary training to guarantee solid employee understanding of new position expectations and requirements.
- Remained accountable to management in regards to employee progress.
Arcade Technician
Mulligan Family Fun Center
01.2018 - 02.2020
- Completed rebuilding and restoration services to restore machines to full functionality.
- Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Tested machines to determine proper functioning.
- Deployed machines at customer locations and regularly returned to fill and clean each one.
- Maintained optimal supply levels and organized materials to maximize productivity.
Professional Dog Walker
Wag Walking
08.2020 - Current
- Respond to wishes and requests of around 20 dog owners per week.
- Follow time sensitive schedule to ensure owners' dogs are given adequate exercise, fed food and proper doses of medications, and given proper attention when owners are unable to provide adequate care.
Education
Bachelor of Arts - Communication Studies
Cal State Long Beach
Long Beach, CA08.2017
Associate of Arts - General Education
Los Angeles Harbor College
Wilmington, CA06.2015
Skills
- Utilizes Microsoft Office products, such as Word and PowerPoint on regular basis and have good familiarity with their workings Know how to use Excel and always learn new skills very quickly
- Highly skilled at public speaking and teaching groups of people
- Hard-working, reliable, and dedicated individual Eager to show initiative and to prove myself Enjoy challenges and learn very quickly
- Works great under stress and can multitask very easily Indispensable asset to any company
- Possesses longevity and will stay with company for long duration
Hobbies
- I taught mixed martial arts as an assistant instructor and a regular instructor for close to six years. I’m very patient at teaching others and I work to gently, but firmly and effectively correct areas needing improvement in others.
Timeline
Associate Personal Banker
Wells Fargo & Company
06.2023 - 09.2024
Bank Teller
Wells Fargo & Company
04.2021 - 06.2023
Feeder Yard Supervisor
UPS
11.2020 - 12.2020
Professional Dog Walker
Wag Walking
08.2020 - Current
Operations Supervisor
Mulligan’s Family Fun Center
12.2019 - 02.2020
Arcade Technician
Mulligan Family Fun Center
01.2018 - 02.2020
Operations Trainer
Mulligan Family Fun Center
08.2016 - 02.2020
Front Counter Cashier
Mulligan Family Fun Center
01.2015 - 02.2020
Bachelor of Arts - Communication Studies
Cal State Long Beach
Associate of Arts - General Education
Los Angeles Harbor College